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OS/2 Help File | 1992-04-10 | 139KB | 3,691 lines

ΓòÉΓòÉΓòÉ 1. About PS/2 Assistant ΓöÇ Tutorial ΓòÉΓòÉΓòÉ IBM PS/2 General Information Assistant (TM) Developed by Mark T. Chapman, IBM National Support Center, Atlanta, GA. VM ID: DAYVM2(MCHAPMAN)ΓöÇΓöÇTie Line: 269-6432ΓöÇΓöÇProdigy ID: JPJS05A Copyright (C) IBM Corporation, 1989-1992. OVERVIEW There are many sources of information available from IBM, including announcement letters, service manuals, programming and technical reference manuals, how-to "cookbooks," electronic bulletin boards (both public and IBM-use only), and others. The IBM PS/2 Assistant is an attempt to bring much disparate and often difficult to find information together into one easy-to-use "electronic book." The IBM PS/2 Assistant is an online help tool composed of PS/2 and OS/2-related marketing, service, technical and general information. The books include the: 1. IBM PS/2 Marketing Assistant (filename PS2A_MKT.INF), including: o IBM hardware and software pricing and part number information, o Promotional and upgrade information, o IBM publication ordering information, o Marketing Qs & As, and more. 2. IBM PS/2 Service Assistant (PS2A_SVC.INF), including: o Hardware and OS/2 error code information o DOS and OS/2 CSD information o Hardware and software service tips and Qs & As, and more. 3. IBM PS/2 Technical Assistant (PS2A_TEC.INF), including: o Tutorials on Micro Channel Advantages, and Expanded vs. Extended Memory, o Hardware and software Technical tips and Qs & As, and more. 4. IBM PS/2 Technical Specifications Assistant (PS2A_TSP.INF), including: o Lengthy technical specifications documents for every PS/2 system and display, past and present. 5. IBM PS/2 General Information Assistant (PS2A_GEN.INF), including: o IBM and non-IBM telephone numbers o Acronym and abbreviation list, and more. The reason for having a number of different books instead of just one large one is two-fold. First, there is so much information provided that it might be awkward to use, and would take longer to search through than smaller books. And second, by dividing up all of this information into related subject matter, those who don't need certain categories of information (such as service tips, for example), can delete entire books to save disk space. Besides, these files may be logically linked together and viewed or searched as one large book, at your preference. (This procedure is explained in the accompanying PS2ASST.TXT file.) For convenience, the files will be collectively called the "PS/2 Assistant" throughout the rest of this document. Not only is the information more "centrally located" this way than distributed across all the individual documents, but due to its electronic nature, the specific information you seek can be found more quickly and easily. The source information is compiled into binary files that take roughly half as much disk space as ASCII files would. And since the compiler also creates a "data dictionary" of all words and numbers anywhere in the files, all occurrences can be found and displayed on-screen in only a few seconds via the search facility provided. In addition, hypertext links (hyperlinks) allow you to jump from section to section within a book without ever having to return to the Table of Contents. Hyperlinks are also used to display popup footnote windows at the point of the footnote reference, rather than making you have to scroll down to the bottom of a page, or the end of a chapter, to find the footnoted information. The PS/2 Assistant is created by compiling a scripted ASCII text file, using the Information Presentation Facility (IPF) Tag Language and Compiler. They are included in the OS/2 V1.2 and 1.3 Programming Tools and Information toolkits (P/Ns 6024929 or 85F1671). The PS/2 Assistant requires OS/2 1.2 (or later) to operate, because it uses the OS/2 VIEW.EXE command to access the files. This is the same command used to display the online OS/2 Command Reference. Since both files were created with the same compiler, and are displayed by the same command, they look and act very much alike. So if you know how to use one, you also know how to use the other. Note: The PS/2 Assistant was tested, and does work, across an OS/2 LAN Server V1.2 or 1.3 network, relieving the need for disk space on the requester, not to mention not having to keep all those requesters updated with the latest versions of the PS/2 Assistant books. (For instructions on Setting Up an OS/2 LAN Server to Share online Books, see the document by the same name in the Networking Tips section of the PS/2 Technical Assistant.) HOW TO USE THE PS/2 ASSISTANT Before you begin to use this tool, it is helpful to understand how to: o Expand the Contents to see all available topics o Obtain additional information for a highlighted word or phrase o Use action bar choices. How to use the Table of Contents When the Contents window first appears, some topics have a plus (+) sign beside them. The plus sign indicates that additional topics are available. To expand the Contents if you are using a mouse, click on the plus sign. If you are using the keyboard, use the Up or Down Arrow key to highlight the topic, and press the plus (+) key. For example, PS/2 Part Number / Pricing / Availability List has a plus sign beside it. To see the complete list of Part Numbers, etc, click on the plus sign or highlight that topic and press the plus (+) key. To view a topic, double-click on the topic (or press the Up or Down Arrow key to highlight the topic, and then press the Enter key). Note: To exit from any panel (window), including this one, simply press the ESC key, or double-click on the icon to the left of the panel title bar (NOT the one to the left of the PS/2 Assistant title bar, or you will close the PS/2 Assistant). This will return you to the point from which you entered the panel (either the Table Of Contents or another panel). This may be done a number of times in succession to step back through layers of panels, or until the TOC is reached. How to obtain additional information After you select a topic, the information for that topic appears in a window. Words, phrases, or numbers highlighted like this or this indicate that additional information is available, either in the form of a footnote, or sometimes an entire section. Hyperlinks are used in some areas to help you jump from one section of a document directly to another, without having to return to a menu. (If you don't find this color to be easily identifiable as a hyperlink, you may change the color, as described below.) Use the mouse, or Tab and Enter keys, to move between all the hyperlinks within a document. For example: Certain words in the following section are highlighted in this way. If you are using a mouse, double-click on the highlighted words. If you are using a keyboard, press the Tab key to move from one highlighted word to the next, (or Shift-Tab to backup) and then press the Enter key. Additional information will appear in a pop-up window. Note: The windows that pop up when you double-click on a hypertext link are sizable. Simply drag the sides or corners of the windows to the desired size and shape, just as you would any other PM window. Note: Headings are assigned the color red throughout the PS/2 Assistant. The Change Bars (|), which indicate additions or revisions since the last release of the PS/2 Assistant, are also highlighted in red to make them easier to find. (All other colors are as set by your OS/2 Control Panel selections. If a color, or combination of colors, is not to your liking, you may change them to something more pleasing. The operative choices are: Help Text, Help Background, and Help Highlight.) Tip: An easy way to find ALL changes since the last version is to Search for the Change Bar character (|). This can be typed by holding the Shift key while typing the backslash key. How to use the Action Bar options A number of choices are available for managing information presented in the PS/2 Assistant. If you want to see more information about these choices, click on the name of the choice (or press the Tab key to move to the choice and press Enter). Help Provides online help panels for using the Help facility. Bookmark Allows you to set a placeholder so you can retrieve information of interest to you. (This choice is available from the Services pull-down.) Search Allows you to find occurrences of a word or phrase in the current topic, selected topics, or all topics. (This choice is available from the Services pull-down.) Print Allows you to print one or more topics. (This choice is available from the Services pull-down.) Copy Allows you to copy a topic you are viewing to a file you can edit. (This choice is available from the Services pull-down.) Options Allows you to change the way your Contents is displayed. To see the PS/2 Assistant Disclaimer and Trademark Information, select: Disclaimers┬á&┬áTrademarks ΓòÉΓòÉΓòÉ 1.1. Disclaimer & Trademark Info ΓòÉΓòÉΓòÉ To return to the About PS/2 Assistant section, select: About┬áPS/2┬áAssistant * * * * * * * DISCLAIMER OF LIABILITY * * * * * * * INTERNATIONAL BUSINESS MACHINES CORPORATION PROVIDES THIS PUBLICATION "AS IS" WITHOUT ANY WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. THE EVALUATION AND USE OF THIS INFORMATION IS A CUSTOMER RESPONSIBILITY. IN NO EVENT WILL IBM BE LIABLE FOR ANY DAMAGES, INCLUDING ANY LOST PROFITS, LOST SAVINGS, OR ANY OTHER INCIDENTAL OR CONSEQUENTIAL DAMAGES ARISING FROM THE USE OR INABILITY TO USE ANY OF THE INFORMATION PROVIDED HEREIN EVEN IF IBM HAS BEEN ADVISED OF DAMAGES IN ADVANCE. SOME STATES DO NOT ALLOW THE LIMITATION OR EXCLUSION OF LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU. It is possible that this material contains references to, or information about, IBM products, programs, or services that are not announced or available in every country in which IBM operates. Such references or information must not be construed to mean that IBM intends to announce or make available such products, programs, or services in any country in which they are not currently announced or available. The information herein is intended for use only in the United States, notwithstanding there may be many similarities between products marketed worldwide. Any reference to an IBM product in this document is not intended to state or imply that only IBM's product may be used. Any functionally equivalent product may be used instead, provided that use is in accordance with the manufacturer's guidelines for that product. Prices and specifications are subject to change at any time without notice. Prices are provided for information purposes only, and shall not limit in any way the remarketers' ability to set their own prices for IBM products. The contents of this online book are copyrighted by International Machines Corporation. * * * * * * * TRADEMARKS * * * * * * * The following trademarks apply to all online information: o 1-2-3, Agenda, Freelance, Magellan, Notes, and Lotus are registered trademarks of Lotus Development Corporation. o 1-2-3/G and Symphony are trademarks of Lotus Development Corporation. o 386 MAX, 386 MAX Professional, and Qualitas are trademarks of Qualitas, Incorporated. o 3+ Open and 3Com are trademarks of 3Com Corporation. o 80286, 80386, 80486, and i486 are trademarks of Intel Corporation. o Adobe Type Manager and ATM are registered trademarks of Adobe Systems, Incorporated. o ActionMedia and DVI are trademarks of Intel Corporation. o AIX is a Registered trademark of International Business Machines Corporation. o AIXwindows is a trademark of International Business Machines Corporation. o Aldus and Pagemaker are registered trademarks of Aldus Corporation. o Apple is a registered trademark of Apple Computer, Incorporated. o AppleTalk is a trademark of Apple Computer, Incorporated. o Application System/400 and AS/400 are registered trademarks of International Business Machines Corporation. o Ashton-Tate is a registered trademark of Ashton-Tate. o AT&T is a registered trademark of American Telephone and Telegraph. o Audio Visual Connection is a trademark of International Business Machines Corporation. o Audio-Technica is a registered trademark of Audio-Technica, U.S., Incorporated. o AutoCAD and AutoSketch are registered trademarks of Autodesk, Incorporated. o BASIC/2, C/2, COBOL/2, FORTRAN/2, Macro Assembler/2, and Pascal/2 are trademarks of International Business Machines Corporation. o BookManager is a trademark of International Business Machines Corporation. o CATIA is a trademark of Dassault Systemes o Chargecard is a trademark of All Computers, Incorporated. o COBOL/2, COBOL/2 Workbench, and Micro Focus are trademarks of Micro Focus. o Compaq is a registered trademark of Compaq Computer Corporation. o Current is a trademark of International Business Machines Corporation. o D40CHK is a trademark of Dialogic Corporation. o dBASE II is a trademark of Ashton-Tate. o dBASE III, dBASE III Plus, and dBASE IV are registered trademarks of Ashton-Tate. o DEC VT220/VT100/VT52 are trademarks of Digital Equipment Corporation. o DeScribe is a trademark of DeScribe, Incorporated. o Diablo is a trademark of Xerox Corporation. o Diconix is a trademark of Eastman Kodak Corporation. o DIF is a registered trademark of Lotus Development Corporation. o Digital Research is a registered trademark of Digital Research, Incorporated. o DiscoverEducation is a trademark of International Business Machines Corporation. o DisplayWrite is a registered trademark of International Business Machines Corporation. o DOS Merge is a trademark of International Business Machines Corporation. o DOS Server/AADU is a trademark of International Business Machines Corporation. o DXF is a registered trademark of AutoDesk Incorporated. o EASEL is a registered trademark of Easel Corporation. o Epson is a registered trademark of Seiko Epson Corporation. o Etherand is a trademark of International Business Machines Corporation. o Ethernet is a registered trademark of Xerox Corporation. o Excelsior is a registered trademark of Excelsior Software, Incorporated. o Express Publisher is a trademark of Power Up Software Corporation. o GDDM is a trademark of International Business Machines Corporation. o GEM and GEM/3 are trademarks of Digital Research, Incorporated. o Harvard is a trademark of Software Publishing Corporation. o Hayes is a registered trademark of Hayes Microcomputer Products, Incorporated. o HP is a trademark of Hewlett-Packard Corporation. o HPGL and Hewlett-Packard are registered trademarks of Hewlett-Packard Corporation. o IBM is a registered trademark of International Business Machines Corporation. o ImagEdit is a trademark of International Business Machines Corporation. o Independence Series is a trademark of International Business Machines Corporation. o InfoWindow is a trademark of International Business Machines Corporation. o Intel is a trademark of Intel Corporation. o LANSchool is a trademark of Lan Fan Technologies, Incorporated. o LapStation is a trademark of Axonix Corporation. o LaserJet and LaserJet Plus are registered trademarks of Hewlett-Packard Corporation. o Lattice is a trademark of Lattice, Incorporated. o Lexmark is a trademark of Lexmark International, Incorporated. o LinkWay is a trademark of International Business Machines Corporation. o M-Motion Video Adapter/A is a trademark of International Business Machines Corporation. o Micro Channel is a trademark of International Business Machines Corporation. o Microsoft is a registered trademark of Microsoft, Incorporated. o Motif is a trademark of the Open Systems Foundation. o MS-DOS is a registered trademark of Microsoft Corporation. o MultiView is a trademark of JSB Computer Systems Limited. o Network File System and NFS are trademarks of Sun Microsystems, Incorporated. o NextStep is a trademark of NeXT, Incorporated. o Netware, Advanced Netware, Novell, and SFT are trademarks of Novell, Incorporated. o NFS is a registered trademark of Sun Microsystems, Incorporated. o NTI is a registered trademark of Northern Telecom International. o OfficeVision is a trademark of International Business Machines Corporation. o Operating System/2 and OS/2 are registered trademarks of International Business Machines Corporation. o Operating System/400 and OS/400 are trademarks of International Business Machines Corporation. o ORACLE is a registered trademark of Oracle Corporation. o PageMaker is a registered trademark of Aldus Corporation. o PageScanner is a trademark of International Business Machines Corporation. o Paradox is a registered trademark of Borland International, Incorporated. o PC Mouse is a trademark of Mouse Systems Corporation. o PC-MOS is a trademark of The Software Link. o PCjr is a trademark of International Business Machines Corporation. o PCradio is a trademark of International Business Machines Corporation. o Personal Computer AT and AT are registered trademarks of International Business Machines Corporation. o Personal Computer XT and PC XT are trademarks of International Business Machines Corporation. o Personal Computer XT Model 286 is a trademark of International Business Machines Corporation. o Personal Decision Series is a trademark of International Business Machines Corporation. o Personal System/1 and PS/1 are trademarks of International Business Machines Corporation. o Personal System/2 and PS/2 are registered trademarks of International Business Machines Corporation. o Platinum is a registered trademark of Advanced Business Microsystems, Incorporated. o PostScript, Encapsulated PostScript, and EPS are registered trademarks of Adobe Systems. o PRODIGY is a registered service mark and trademark of Prodigy Services Company. o PROFS is a registered trademark of International Business Machines Corporation. o Proprinter is a trademark of International Business Machines Corporation. o PS/2 Assistant, PS/2 General Info Assistant, PS/2 Marketing Assistant, PS/2 Service Assistant, and PS/2 Technical Assistant are trademarks of International Business Machines Corporation. o Query Management Facility is a trademark of International Business Machines Corporation. o Quickwriter is a registered trademark of International Business Machines Corporation. o Quietwriter is a registered trademark of International Business Machines Corporation. o R:BASE and Microrim are registered trademarks of Microrim, Incorporated. o RISC System/6000 and RS/6000 are trademarks of International Business Machines Corporation. o RPG II Application Platform is a trademark of International Business Machines Corporation. o Scanmaster is a trademark of Howtek, Incorporated. o SCO is a trademark of Santa Cruz Operations, Incorporated. o Screen Reader is a trademark of International Business Machines Corporation. o SpeechViewer is a trademark of International Business Machines Corporation. o Storyboard is a trademark of International Business Machines Corporation. o SYLK is a trademark of Microsoft Corporation. o Symphony is a registered trademark of Lotus Development Corporation. o System Application Architecture and SAA are trademarks of International Business Machines Corporation. o System V is a trademark of AT&T. o System/370 is a trademark of International Business Machines Corporation. o Times Roman, Helvetica, Palatino, and Optima are trademarks of Linotype AG and/or its subsidiaries. o Ultimedia is a trademark of International Business Machines Corporation. o UNIX is a registered trademark of UNIX System Laboratories, Incorporated. o Vines is a registered trademark of Banyan Systems, Incorporated. o Windows and Microsoft are registered trademarks of Microsoft Corporation. o WordPerfect is a registered trademark of WordPerfect Corporation. o WordStar is a registered trademark of WordStar International Corporation. o Workplace Shell is a trademark of IBM Corporation. | o XENIX is a registered trademark of Microsoft Corporation. o Xircom is a trademark of Xircom, Incorporated. ΓòÉΓòÉΓòÉ 2. ΓöÇ History of Changes ΓöÇ ΓòÉΓòÉΓòÉ The purpose of this section is to reflect the development of the IBM PS/2 Assistant over time. The enhancements of each version of the Assistant are listed below in reverse chronological order. Major changes are followed by minor changes. In order to minimize the size of this section, details of the minor changes are shown for just the three newest releases. Earlier versions, in another section, include descriptions of the major changes only. Tip An easy way to find ALL changes since the last version is to Search for the Change Bar character (|) from the Table of Contents. This can be typed by holding the Shift key while typing the backslash key. ΓöÇΓöÇΓöÇΓöÇΓöÇΓöÇΓöÇΓöÇΓöÇΓöÇΓöÇΓöÇΓöÇΓöÇΓöÇΓöÇΓöÇΓöÇΓöÇΓöÇΓöÇΓöÇΓöÇ HISTORY ΓöÇΓöÇΓöÇΓöÇΓöÇΓöÇΓöÇΓöÇΓöÇΓöÇΓöÇΓöÇΓöÇΓöÇΓöÇΓöÇΓöÇΓöÇΓöÇΓöÇΓöÇΓöÇΓöÇ CHANGES IN 51ST EDITIONΓöÇΓöÇ04/10/92 MAJOR CHANGES: o Added many OS/2 2.0-related Qs & As to the PS/2 Technical Assistant MINOR CHANGES: PS/2 GENERAL INFO ASSISTANT IBM Voice Phone Numbers section: o Added 5 phone numbers Non-IBM Phone Numbers section: o Added 1 phone number OS/2-Related BBSes section: o Updated 1 BBS phone number Acronyms and Abbreviations section: o Added 9 acronyms FTN Broadcasts and Tapes section: o Added 7 FTN broadcasts OS/2 Books section: o Added 5 books PS/2 MARKETING ASSISTANT Operating Systems & Apps Part Number/Price List section: o Added OS/2 upgrade from DOS/Windows information o Updated free OS/2 upgrade expiration date o Changed part number of CallPath SwitchServer/2 Rolm 9751 o Changed availability dates for DDCS/2, ES, and LS PS/1 & PS/2 Hardware Part Number/Price List section: o Added withdrawal date for Wizard adapter, memory kit, and toolkits o Added OS/2 2.0 support to TRN Busmaster Adapter/A o Updated descriptions of 1-8MB, 2-8MB, 2-14MB, and 4-14MB memory adapters o Updated descriptions of 1MB and 2MB SIMMs o Updated 16MHz 387SX to include CL57SX o Updated Image Adapter/A descriptions o Removed duplicate entry for 8516 Touch Screen display in Multimedia section and added pointer to Video Products section o Updated descriptions of CD-ROM drives o Updated descriptions of Magneto-Optical drives o Added withdrawal dates for NetWare FTAM and NFS software PS/2-OS/2-AIX-DOS Publication P/Ns section: o Added 1 OS/2 document o Deleted 26 OS/2 V1.2 documents F/C-P/N X-Reference section: o Updated 4 descriptions OS/2 Hardware Requirements section: o Added OS/2 2.0 compatibility information Promotional Offerings section: o Deleted promotions that ended 3/31/92 o Updated OS/2 Free upgrade promotion information o Added DOS/Windows to OS/2 upgrade promotion o Updated PS/2 Trade-in promotion information for 2nd quarter o Added PS/2 SLC upgrade promotion o Added printable OS/2 No-Charge Upgrade form Marketing Qs & As section: o Updated 5 PS/1 Q & A o Added 2 PS/2 Q & A o Updated 5 PS/2 Q & A o Updated 3 OS/2 1.3 Q & A o Added 2 OS/2 2.0 Q & A PS/2 SERVICE ASSISTANT Latest PS/2 Reference/Diagnostic Diskette Levels section: o Added AT bus PS/2 models, and new laptops PS/2 TECHNICAL ASSISTANT Technical Tips section: o Updated 1 PS/2 Tip o Updated 2 OS/2 2.0 Tips Technical Qs & As section: o Added 2 PS/2 Q & A o Updated 4 PS/2 Q & A o Updated 3 OS/2 1.3 Qs & As o Added 27 OS/2 2.0 Qs & As PS/2 TECHNICAL SPECIFICATIONS ASSISTANT PS/2 Systems Features and Technical Specs section: o Corrected Interrupt Level, DMA Channel, and Bus Master information for N51SX, N51SLC, CL57 documents o Added BIOS and software setup information for N51SX, N51SLC, CL57 documents o Added Contrast ratio information for N51SX and N51SLC documents o Added Large Pointer and Audio Volume Control information for N51SX and N51SLC documents o Added additional battery information for N51SX and N51SLC documents o Added millimeter dimension information for N51SX and N51SLC documents o Added BTU, BIOS model and warranty upgrade information for N51SX and N51SLC documents o Added warranty upgrade information for N51SX and N51SLC documents o Added Color LCD information for CL57 document CHANGES IN 50TH EDITIONΓöÇΓöÇ03/24/92 MAJOR CHANGES: o Added PS/2 Model N51SX, N51SLC, and CL57SX announcement information to Markeing Assistant and Technical Specs Assistant on announcement day. MINOR CHANGES: PS/2 GENERAL INFO ASSISTANT IBM Voice Phone Numbers section: o Added 15 phone numbers, 3 with hyperlink footnotes Non-IBM Phone Numbers section: o Updated 1 phone number OS/2-Related BBSes section: o Added 1 BBS phone number FTN Broadcasts and Tapes section: o Added 3 FTN broadcasts OS/2 Books section: o Added 2 books PS/2 MARKETING ASSISTANT Operating Systems & Apps Part Number/Price List section: o Added hundreds of announcement letter numbers PS/1 & PS/2 Hardware Part Number/Price List section: o Added announcement information for PS/1 Pro and PS/1-081/131 models o Added announcement information for PS/2 Models N51SX and N51SLC notebooks, and CL57 color laptop sysems and options o Reduced prices of all PS/2 Model 80 systems o Deleted redundant entries for SCSI adapters, and CD-ROM drives in Bus Master and Multimedia sections (left entries in those sections with hyperlinks to the other sections) o Added withdrawal date for Model 80 1MB System Board Memory Option o Added withdrawal date for two 720K diskette drives o Added announcement information for two AT bus SCSI adapters o Added announcement information for CD-ROM II drive and new SCSI Adapter with Cache o Added withdrawal date for original CD-ROM drive and SCSI Adapter with Cache o Added announcement information PS/2 Miniature Mouse o Added announcement information for IBM Async/SDLC V.32 internal modem o Added withdrawal date for NetView/PC V1.1 PS/2 Processor/Memory/Disk X-Reference section: o Added new systems Promotional Offerings section: o Added OS/2 2.0 3-month money back guarantee, and PS/2 30-day money back guarantee PS/2 SERVICE ASSISTANT No changes PS/2 TECHNICAL ASSISTANT Technical Tips section: o Added 1 PS/2 Tip o Updated 3 PS/2 Tips o Updated 1 OS/2 1.3 Tip Technical Qs & As section: o Added 1 PS/2 Q & A o Added 2 OS/2 1.3 Qs & As PS/2 TECHNICAL SPECIFICATIONS ASSISTANT PS/2 Systems Features and Technical Specs section: o Added documents for Models N51SX, N51SLC, CL57 o Updated Model 35SX document to include new 4B1/4B2 models o Corrected Power Supply information for PS/1 documents o Updated Video information for Model 35/40/56/57 documents o Added Suspend/Resume line item to Model L40, N51, and CL57 documents o Added Power Source information to Model L40 document o Corrected disk bay size information in Model L40 document CHANGES IN 49TH EDITIONΓöÇΓöÇ03/13/92 MAJOR CHANGES: o Added OS/2 2.0 Qs & As section to Technical Assistant MINOR CHANGES: PS/2 GENERAL INFO ASSISTANT IBM Voice Phone Numbers section: o Renamed 1 phone number IBM Non-Voice Phone Numbers section: o Changed 1 phone number Non-IBM Phone Numbers section: o Added 1 phone number OS/2-Related BBSes section: o Added 3 BBS phone numbers o Added City/State information to 11 phone numbers Business Partner Education section: o Removed obsolete information FTN Broadcasts and Tapes section: o Added 3 FTN broadcasts PS/2 MARKETING ASSISTANT Operating Systems & Apps Part Number/Price List section: o Added announcement information for Japanese OS/2 EE 1.3 o Changed description for DDCS/2 o Corrected price for ES/2 additional licenses PS/1 & PS/2 Hardware Part Number/Price List section: o Moved Operating Systems & Apps Part Number/Price List, PS/1-PS/2 Hardware Part Number/Price List, and PS/2-OS/2-DOS-AIX Publications P/Ns info a new section, Part Numbers and Price Lists. o Reduced price of PS/1 Model C34 o Changed description for PS/2 Floor Stand to include Model 56 o Changed description of Model 56 to mention Japanese keyboard feature o Deleted redundant entries for Video Capture Adapter, ActionMedia II Display Adapter, and M-Motion Adapter in Video Product section (left them in Multimedia Products section with hyperlinks between the sections) o Changed descriptions of a number of adapters to include Model 56 or PS/1 386SX o Added announcement information for Japanese keyboard feature PS/2-OS/2-AIX-DOS Publication P/Ns section: o Added 2 AIX PS/2 documents OS/2 Memory/Fixed Disk Requirements section: o Updated to reflect new PS/2 models AIX Memory/Fixed Disk Requirements section: o Updated to reflect new PS/2 models PS/2 SERVICE ASSISTANT POST/Diagnostic Error Codes section: o Added I999xxx error codes o "Cleaned up" all the improper capitalizations o updated some of the error codes to include additional causes for newer systems ADF File Cross-Reference section: o Added 1 ADF file Latest Reference Diskette Levels section: o Updated 3 Ref Disk versions Service Qs & As section: o Updated 1 PS/2 Q & A o Added 1 OS/2 Q & A PS/2 TECHNICAL ASSISTANT Technical Tips section: o Added Application Software Tips section o Added 1 Application Software Tip o Added 2 AIX PS/2 Tips o Added 2 Networking Tips o Moved PS/1 and PS/2 System BIOS Information document to PS/2 Tips section o Updated 1 PS/2 Tip o Moved OS/2 System Limits document to OS/2 Tips section o Corrected 1 OS/2 1.3 Tip o Updated 1 OS/2 1.3 Tip o Added 2 OS/2 2.0 Tips Technical Qs & As section: o Created OS/2 2.0 Q & A section o Updated 1 Networking Q & A o Added 1 Printer Q & A o Updated 2 OS/2 1.3 Qs & As o Added 3 OS/2 1.3 Q & A o Added 19 OS/2 2.0 Qs & As PS/2 TECHNICAL SPECIFICATIONS ASSISTANT PS/2 Systems Features and Technical Specs section: o Updated Disk Caching Software Included line item of Model 35/40/56/57 documents To jump to the Archives section, containing the remaining history information, double-click here. ΓòÉΓòÉΓòÉ 2.1. Archives ΓòÉΓòÉΓòÉ This section contains a list, in reverse chronological order of all the older versions of the PS/2 Assistant, with a brief description of the major changes (if any) incorporated into those versions. To return to the main History┬áof┬áChanges section, double-click here. ΓöÇΓöÇΓöÇΓöÇΓöÇΓöÇΓöÇΓöÇΓöÇΓöÇΓöÇΓöÇΓöÇΓöÇΓöÇΓöÇΓöÇΓöÇΓöÇΓöÇΓöÇΓöÇΓöÇ Archives ΓöÇΓöÇΓöÇΓöÇΓöÇΓöÇΓöÇΓöÇΓöÇΓöÇΓöÇΓöÇΓöÇΓöÇΓöÇΓöÇΓöÇΓöÇΓöÇΓöÇΓöÇΓöÇΓöÇ CHANGES IN 48TH EDITIONΓöÇΓöÇ02/25/92 MAJOR CHANGES: o Added Model 56 and 57 announcement information and technical specs CHANGES IN 47TH EDITIONΓöÇΓöÇ02/17/92 MAJOR CHANGES: o None CHANGES IN 46TH EDITIONΓöÇΓöÇ01/31/92 MAJOR CHANGES: o Added Latest PS/2 Reference Diskette Levels section CHANGES IN 45TH EDITIONΓöÇΓöÇ01/15/92 MAJOR CHANGES: o Implemented price changes on nearly 200 products. CHANGES IN 44TH EDITIONΓöÇΓöÇ12/31/91 MAJOR CHANGES: o Added nearly 100 more OS/2 error codes. CHANGES IN 43rd EDITIONΓöÇΓöÇ11/22/91 MAJOR CHANGES: o None CHANGES IN 42ND EDITIONΓöÇΓöÇ11/13/91 MAJOR CHANGES: o Widened FCS column in Marketing Assistant price lists and began adding NDD announcement letter numbers for reference purposes. CHANGES IN 41ST EDITIONΓöÇΓöÇ10/31/91 MAJOR CHANGES: o None CHANGES IN 40TH EDITIONΓöÇΓöÇ10/18/91 MAJOR CHANGES: o Added October 17th, 1991 announcement materials CHANGES IN 39TH EDITIONΓöÇΓöÇ09/30/91 MAJOR CHANGES: o Added nearly 450 OS/2 error messages to PS/2 Service Assistant CHANGES IN 38TH EDITIONΓöÇΓöÇ09/06/91 MAJOR CHANGES: o Added PS/2 Displays Features and Technical Specifications Reference to PS/2 Technical Specifications Assistant CHANGES IN 37TH EDITIONΓöÇΓöÇ08/27/91 MAJOR CHANGES: o Divided PS/2 Technical Assistant into Technical Assistant and Technical Specifications Assistant CHANGES IN 36TH EDITIONΓöÇΓöÇ07/26/91 MAJOR CHANGES: o Added more than 180 OS/2 Error Messages to the Service Assistant CHANGES IN VERSION 2.72ΓöÇΓöÇ07/16/91 MAJOR CHANGES: o Added Promotional Offerings section to PS/2 Marketing Assistant CHANGES IN VERSION 2.71ΓöÇΓöÇ06/28/91 MAJOR CHANGES: o Added list of OS/2 CSD 5015 fixes to Service Assistant o Added list of NETxxxx error codes to Service Assistant CHANGES IN VERSION 2.70ΓöÇΓöÇ06/14/91 MAJOR CHANGES: o Added 14 Technical Specifications documents for new PS/2 Models 35/40/55/57/70 (now more than 70 total) to Technical Assistant o Added information for dozens of new products to Marketing Assistant CHANGES IN VERSION 2.62ΓöÇΓöÇ05/31/91 MAJOR CHANGES: o Added Service Tips section to PS/2 Service Assistant o Added PS/2 Assistant Tips section to PS/2 Technical Assistant CHANGES IN VERSION 2.61ΓöÇΓöÇ05/17/91 MAJOR CHANGES: o Major usability enhancements to PS/1 & PS/2 Features and Technical Specs section, including: - Reformatted 15 documents (30-E31/E41, L40-044, all 90/95 docs) to use proportional font, and left-adjusted columns, for better readability--the rest to follow. - Modified hyperlinks in the same documents, using left-adjusted columns, for better readability. CHANGES IN VERSION 2.60ΓöÇΓöÇ04/30/91 MAJOR CHANGES: o Major usability enhancements, including: - Removing "third column" from all Technical Specs documents, to both make them easier to read and to reduce the size of the data file - Merged the PS/1 systems in with the PS/2s in the Technical Assistant Technical Specs section - Merged the PS/1 products in with the PS/2 products in the Marketing Assistant Hardware Part Number and Price List - Added dozens of new hyperlinks between sections - Made Qs & As more compact, and easier to read - Moved "Minimizing OS/2 Fixed Disk and Memory Requirements" from Marketing Assistant main menu to OS/2 Tips section of Technical Assistant o Added Technical Specs documents for the four new PS/2 Model 90/95 XP 486SX systems, and the two new PS/2 Model 95 XP 486 systems CHANGES IN VERSION 2.53ΓöÇΓöÇ04/16/91 MAJOR CHANGES: o Added OS/2-Related BBS Phone Number section CHANGES IN VERSION 2.52AΓöÇΓöÇ03/29/91 MAJOR CHANGES: o None CHANGES IN VERSION 2.51ΓöÇΓöÇ03/07/91 MAJOR CHANGES: o Added Hypertext links to summaries of announcement letters for EE 1.3, PS/2 Model P75 (and accessories), 8506 display, 60/80/120/320/400MB SCSI drives, installation kits, the 3511 External SCSI Expansion Unit, OS/2 SAA Networking Services/2, and 4019E printer in Marketing Assistant o Added "Qs & As" sections to Service Assistant CHANGES IN VERSION 2.50ΓöÇΓöÇ02/21/91 MAJOR CHANGES: o Added 14 Tips & Techniques documents to PS/2 Technical Assistant - On AIX, Networking, Printers, PS/2 Hardware, and OS/2 o Added "Qs & As" sections to Marketing and Technical Assistant - 44 Qs & As on AIX, Networking, Printers, PS/2 Hardware, OS/2, and o Miscellaneous (a few Qs & As appear in both sections, where applicable) - Broke out Operating System/Application Software price list into separate Table of Contents entry CHANGES IN VERSION 2.40ΓöÇΓöÇ02/07/91 MAJOR CHANGES: o Added IBM Business Partner Classes subsection to IBM Education section of the o IBM PS/2 General Info Assistant, including Management, Marketing, Service, and Technical courses o Added IBM Software Upgrade Information section to IBM PS/2 Marketing Assistant o Added Latest IBM DOS and OS/2 CSD Levels section to IBM PS/2 Service Assistant CHANGES IN VERSION 2.31ΓöÇΓöÇ01/23/91 MAJOR CHANGES: o Included Usage & Satisfaction survey form (PS2ASURV.TXT) CHANGES IN VERSION 2.30ΓöÇΓöÇ01/08/91 MAJOR CHANGES: o More than 150 price changes made to PS/2 Marketing Assistant o More than 600 OS/2 error messages added to PS/2 Service Assistant o Added Other Vendor Voice Phone Number section to PS/2 General Info Assistant (more than 100 phone numbers) CHANGES IN VERSION 2.22ΓöÇΓöÇ12/13/90 MAJOR CHANGES: o Created PS/2 General Info Assistant, using the IBM Phone Number, Acronyms & Abbreviations, and IBM Education sections from the other PS/2 Assistant books. o Deleted the IBM Phone Number, and Acronyms & Abbreviations sections from the other three books, to eliminate redundant placement and reduce file size. o Deleted the IBM Education section from the PS/2 Marketing Assistant CHANGES IN VERSION 2.21ΓöÇΓöÇ11/28/90 MAJOR CHANGES: o None CHANGES IN VERSION 2.20ΓöÇΓöÇ11/07/90 MAJOR CHANGES: o Added hundreds of new hardware, software, and documentation part numbers, and updated numerous other sections to reflect the new products CHANGES IN VERSION 2.12ΓöÇΓöÇ10/23/90 MAJOR CHANGES: o Added Computer Acronyms and Abbreviations section o Added IBM Education (Classes/Self-study) section - Including OS/2 Classes and OS/2 Books subsections, and incorporating the FTN Broadcast Tapes section CHANGES IN VERSION 2.11ΓöÇΓöÇ10/10/90 MAJOR CHANGES: o None CHANGES IN VERSION 2.10ΓöÇΓöÇ09/25/90 MAJOR CHANGES: o Added AIX Memory/Disk Requirements section to PS/2 Marketing Assistant o Added OS/2 FTN Broadcast Tapes section to PS/2 Marketing Assistant o Added ADM, MACH, NET, QRW, REX, TRAN, and UPM subsections to the OS/2 Messages section of PS/2 Service Assistant CHANGES IN VERSION 2.02ΓöÇΓöÇ09/11/90 MAJOR CHANGES: o Added Minimizing OS/2 Disk Storage Requirements section o Added *hundreds* of additional hyperlinks between sections within topics, and between topics, primarily in the Marketing and Technical Assistants CHANGES IN VERSION 2.01ΓöÇΓöÇ08/28/90 MAJOR CHANGES: o Moved OS/2 Memory/Fixed Disk Requirements section from Technical to Marketing Assistant o Added OS/2 CSD Fixes section CHANGES IN VERSION 2.00ΓöÇΓöÇ08/14/90 MAJOR CHANGES: o OS/2 SQL (DBM) Messages section added - Miscellaneous Technical Topics section o SCSI Adapter and Cable Configuration document added - Divided PS/2 Assistant into 3 parts: PS/2 Marketing Assistant, PS/2 Service Assistant, and PS/2 Technical Assistant. CHANGES IN VERSION 1.42ΓöÇΓöÇ07/24/90 MAJOR CHANGES: o None CHANGES IN VERSION 1.41ΓöÇΓöÇ07/10/90 MAJOR CHANGES: o PS/2 Hardware Part Number/Pricing/Availability section - Added F/C information to Part # column o PS/2 Features and Technical Specs Reference - Added hyperlinks between all documents in a section o OS/2 ACS Messages section added CHANGES IN VERSION 1.40ΓöÇΓöÇ06/26/90 MAJOR CHANGES: o Added IBM Phone Number List section o Added Explanation of Expanded vs Extended Memory section o Added PS/1 Part Number/Pricing information o Added PS/1 Features and Technical Specs section CHANGES IN VERSION 1.31ΓöÇΓöÇ06/11/90 MAJOR CHANGES: o Added OS/2 System Limits section o PS/2 Hardware Part Number/Pricing/Availability section - Used ASCII box characters to format for better readability CHANGES IN VERSION 1.30ΓöÇΓöÇ05/24/90 MAJOR CHANGES: o PS/2 Hardware Part Number/Pricing/Availability section - Approximately 150 price changes o Miscellaneous Technical Topics section added - Added OS/2 Performance Tuning subsection o PS/2 Features and Technical Specs Reference - Added documents for new 25-286, 65sx, P70, and 80 models CHANGES IN VERSION 1.23ΓöÇΓöÇ03/30/90 MAJOR CHANGES: o Added Processor/Memory/Disk X-Reference section CHANGES IN VERSION 1.22ΓöÇΓöÇ03/04/90 MAJOR CHANGES: o None CHANGES IN VERSION 1.21ΓöÇΓöÇ02/13/90 MAJOR CHANGES: o None CHANGES IN VERSION 1.20ΓöÇΓöÇ01/12/90 MAJOR CHANGES: o Added OS/2 PMVxxxx Error Codes section o Added Micro Channel vs. AT Bus section CHANGES IN VERSION 1.10ΓöÇΓöÇ01/03/90 MAJOR CHANGES: o None CHANGES IN VERSION 1.03ΓöÇΓöÇ12/27/90 MAJOR CHANGES: o Added P/N-F/C X-Reference section CHANGES IN VERSION 1.02ΓöÇΓöÇ12/16/89 MAJOR CHANGES: o Added ADF File X-Reference section CHANGES IN VERSION 1.01ΓöÇΓöÇ11/27/89 MAJOR CHANGES: o POST/Diagnostic Error Codes section added VERSION 1.00 RELEASED 11/20/89 INCLUDED: o PS/2 Part Number/Pricing List section o PS/2 Features and Technical Specifications section * * * * ΓòÉΓòÉΓòÉ 3. ΓöÇ GENERAL INFORMATION ΓöÇ ΓòÉΓòÉΓòÉ The following sections contain information that doesn't fit within the categories of marketing, technical, or service information. To exit to the Table of Contents, press the ESC key, or double-click on the system menu icon in the upper-left corner of this window. Or, to jump directly to the other documents in this section, use the mouse or Tab and Enter keys, to select the section to which you wish to jump, below: Main┬áSections IBM┬áPhone┬áNumber┬áList Computer┬áAcronyms┬á&┬áAbbreviations Non-IBM┬áPhone┬áNumber List IBM┬áEducation┬á(Classes/Self-study) OS/2-Related┬áBBS┬áNumbers ΓòÉΓòÉΓòÉ 4. IBM Phone Numbers ΓòÉΓòÉΓòÉ The following sections contain the voice and non-voice phone numbers for a number of IBM locations which are accessible to end-users and dealers. Reminder: To see the information associated with this panel, close the panel and "click" on the plus (+) icon beside this heading on the Table of Contents. Or, to jump directly to the other sections of this document, use the mouse, or Tab and Enter keys, to select the section to which you wish to jump, below: Other┬áSections IBM┬áVoice┬áPhone┬áNumbers IBM┬áNon-Voice┬áPhone┬áNumbers Return to the ┬áΓöÇ┬áGENERAL INFORMATION┬áΓöÇ┬á header. ΓòÉΓòÉΓòÉ 4.1. IBM Voice Phone Numbers ΓòÉΓòÉΓòÉ Jump directly to the IBM┬áNon-Voice┬áPhone┬áNumbers section. Or, return to the IBM┬áPhone┬áNumber┬áList header. Note: Highlighted phone numbers indicate that there is additional information available. To view this information, use the Tab and Enter keys, or double-click on the phone number, using the mouse. Location Phone┬áNumber IBM 3151 ASCII Terminal Hotline 800-IBM-3151 IBM Academic Information Systems (ACIS) ordering information 800-222-7257 IBM Anti-Virus Services 800-742-2493 IBM Authorized Dealer Locator 800-447-4700 IBM CAD Support Center 303-924-7262 IBM Credit Card Support Center 800-345-9186 IBM Credit Corporation (ICC) 800-IBM-7777 (426-7777) IBM Customer Education Schedules 800-IBM-TEACh (426-8322) IBM Customer Relations 201-930-3443 IBM Customized Operational Services 800-999-0052 IBM Desktop Software Product Information Center 800-IBM-7699 (426-7699) IBM Desktop Software Support Hotline 800-336-5430 IBM Developer Assistance Program (IDAP) Information/Registration 407-982-6408 IBM Direct (Supplies: place orders, get prices) 800-IBM-2468 (426-2468) IBM DisplayWrite End-User Support 800-336-5430 IBM (NDD) Education Registration 800-937-3737 IBM End User Support--Fee Help Desk 800-964-8523 IBM Employee Sales 800-IBM-EMPL (426-3675) IBM Field Television Network (FTN) Information and Broadcast Tape Ordering 800-282-0226 IBM General Information 800-IBM-3333 (426-3333) IBM Hardware Authorized Service Center Locator 800-237-4824 | IBM Hardware Service Information 800-624-6875 IBM Hardware Service (placing service call) 800-IBM-SERV (426-7378) IBM Industrial PC Support 800-526-6602 IBM Information Network (IIN) Customer Assistance 800-727-2222 IBM International Sales Information (Voltages, etcetera) 914-934-4643 IBM Investments 800-IBM-7777 (426-7777) (TDD: Hearing-impaired service) 203-352-5045 (Prospectus or other literature) 800-IBM-9876 (426-9876) IBM LAN Automated Distribution/2 800-547-1283 IBMLink Customer Support Center 800-543-3912 IBM Licensed Education Centers Information 800-PS2-2227 (772-2227) IBM Maintenance (Service) Agreements 800-624-6875 IBM Materials Safety Information 800-IBM-4333 (426-4333) IBM Multimedia Help Line 800-241-1620 IBM Multimedia Information Center 800-IBM-9402 (426-9402) Ext. 150 IBM Multivendor Consulting 800-742-2493 IBM National Education Fulfillment Center 800-IBM-3327 (426-3327) IBM National Support Center for Persons with Disabilities 800-IBM-2133 (426-2133) IBM NSC/Technical Advisor BBS Status 404-835-6804 IBM Open Systems Information 800-IBM-CALL (426-2255) IBM OS/2 Application Solutions Catalog Ordering 800-READ-OS2 (732-3672) IBM OS/2 Application Assistance Center (OS/2 AAC) 800-547-1283 IBM OS/2 Free Upgrade Order Status 800-677-2581 | IBM OS/2 Information and Sales (U.S.) 800-3IBM-OS2 (342-6672) IBM OS/2 Information and Sales (Canada) 800-465-1234 IBM OS/2 OEM System Compatibility Testing CLICK┬áHERE IBM OS/2 Support Line 800-237-5511 IBM Part Number ID and Lookup 303-924-4015 T/L 263-4015 IBM PartnerLink (CSS/RICS) Dealer Support Line 800-IBM-DEAL (426-3325) IBM Parts Order Center (Customer: PC and Typewriter) 303-924-4100 IBM PC Technical Books Hotline 800-IBM-PCTB (426-7282) IBM Personal Systems Developer Magazine Subscriptions 800-READ-OS2 (732-3672) IBM Personal Systems HelpCenter 800-PS2-2227 (772-2227) 800-426-4238 (TDD/ASCII) IBM Platinum Accounting Software Support 800-333-5242 IBM Platinum OEM Add-on Database Product Info 800-999-1809┬áx1210 IBM PS/1 Locator 800-IBM-3377 (426-3377) IBM PS/1 386SX Upgrade Trade-in 800-421-5448 IBM PS/2 Lease from IBM Credit Corp. 800-237-4824 | IBM PS/2 Loan For Learning Program 800-237-4824 | IBM PS/2 Trade-in Program 800-237-4824 | IBM Software and Publications Ordering(Dealers only) 800-327-5711 IBM Software Defect Support (Dealers/Tech Coordinator) 800-237-5511 IBM Solution Validation Lab 800-742-2493 IBM Supplies Technical Hotline 800-IBM-1484 (426-1484) IBM SystemExtra For Personal Systems 800-547-1283 IBM Tax Deferred Savings Plan (TDSP) Service Department 800-726-1000 IBM Technical Coordinator Program 800-547-1283 IBM Technical Solutions Magazine Circulation Dept. 800-551-2832 IBM Think Magazine Circulation Department 914-288-5800 T/L 351-5800 IBM Triumph! Workstation Manager Service and Support 214-644-1344 IBM Warranty Claims Center (Dealers only) 800-759-7483 Lexmark International, Inc. Customer Support Operations (IBM Subsidiary) 800-258-8575 Lexmark International, Inc. Printer Support Hotline (IBM Subsidiary) 800-537-2540 PRODIGY Service Information (IBM Subsidiary) 800-PRODIGY (776-3449) Prospective IBM Industry Remarketer (IR) Info 800-IBM-VARS (426-8277) ΓòÉΓòÉΓòÉ 4.2. IBM Non-Voice Phone Numbers ΓòÉΓòÉΓòÉ The following list includes such numbers as FAX and BBS lines. Jump directly to the IBM┬áVoice┬áPhone┬áNumbers section. Or, return to the IBM┬áPhone┬áNumber┬áList header. Note: Highlighted phone numbers indicate that there is additional information available. To view this information, use the Tab and Enter keys, or double-click on the phone number with the mouse. Location Phone┬áNumber IBM National Parts Center Fax order Processing 800-666-3997 IBM National Support Center Bulletin Board System 404-835-6600 (Internal Tie Line) T/L 269-6600 IBM OS/2 Forum on CompuServe (type GO IBMOS2) (your local CIS phone number) IBM Printers (Lexmark) BBS 606-232-5653 IBM Technical Advisor Fax access to the IBM NSC 800-426-3405 ΓòÉΓòÉΓòÉ 5. Non-IBM Vendor Phone Number List ΓòÉΓòÉΓòÉ Often, when diagnosing a problem, multiple hardware and software products from several different vendors may be involved. This can make resolving the problem more difficult. In order to simplify this process, the following list contains a number of vendors' technical support lines. Note: This is not intended to be a complete list of all industry hardware and software vendors. It is only a starting point, including many phone numbers published in the trade press, of vendors who provide products or services for IBM systems. The presence or absence of a vendor from the list should not be construed as anything more. Because these numbers are not provided directly to IBM by the vendors, IBM does not guarantee their accuracy. This list will be updated as new information is obtained. Return to the ┬áΓöÇ┬áGENERAL INFORMATION┬áΓöÇ┬á header. Vendor Phone┬áNumber 3COM 800-876-3266 Above Software 714-545-1181 Adaptec, Inc. 408-945-8600 Adobe Systems, Inc. 415-961-0911 Aldus Corporation 206-622-5500 Alloy Computer Products 508-875-6100 Amdek 408-435-2832 AOX, Inc. 800-232-1269 617-890-4402 Ashton-Tate 213-329-8000 AST Research 714-727-9630 Asymetrix Corporation 206-637-1600 Autodesk, Inc. 800-445-5415 (Animator) 800-525-2763 (AutoSketch) 306-487-2233 BIOS Upgrades, Inc. 800-628-8620 Bitstream 617-497-6222 Black Box Corporation 412-746-5500 Boca Research, Inc. 305-997-6227 Borland International 408-438-5300 Brightbill-Roberts 315-474-3400 Broderbund Software 415-492-3500 Buttonware 900-454-8000 Caere Corp. 408-395-7000 x389 Calera Recognition Systems 408-986-8746 California Software Products, Inc. 714-973-0440 Canon USA, Inc. 516-933-6300 (Fax, Printers) 714-979-6000 Central Point Software 503-690-8080 CH Products 619-598-2518 Chipsoft 619-453-4842 CMS Enhancements 714-259-9555 Colorado Memory 303-669-8000 CompuServe 800-848-8990 Computer Associates 408-942-1727 Core International 407-997-6033 Corel Systems Corporation 613-728-8200 Cumulus Corporation 216-464-2211 DCA 404-740-0300 DeScribe, Inc. 916-646-1111 8am-5pm PST Digital Research 408-646-6464 Dow Jones News Retrieval 609-452-1511 Electronic Arts 415-572-2787 Enable 518-877-5040 Epson America 800-421-5426 Everex Systems 415-498-1115 Forth, Inc. 213-372-8493 Fox Software 419-874-0162 Funk Software 617-497-6339 Future Domain 714-253-0440 GammaLink 408-744-1430 Hayes Microcomputer Products, Inc. 404-441-1617 Hercules 415-540-0749 Hewlett-Packard Corporation 208-323-2551 Personal Peripherals Hotline 800-752-0900 Fax Update Line (drivers) 208-344-4809 Hitachi 800-447-2882 Infocom, Inc. 617-576-3190 Informix 800-274-8184 Intel Corporation 408-987-8080 Intuit 415-322-2800 IOMEGA Corporation 801-778-3000 Irwin Magnetics 800-348-6242 Kodak/Diconix 800-344-0006 Kraft Systems 619-724-7146 Kurta 602-276-5533 Lattice 708-916-1100 Logitech 510-795-0427 Lotus Development Corporation 800-223-1662 617-577-8500 MacroMind 415-442-0200 Maxtor 408-432-4777 Maynard Electronics 800-227-6296 Micro Design 407-677-8333 Micrografx 214-234-2694 Microrim 206-883-0888 Microsoft Corporation 206-882-8080 Miniscribe 800-356-5333 x2700 Mitsubishi Electronics 800-556-1234 (US/Canada) 800-441-2345 (California) Mountain Computer 800-458-0300 Mouse Systems Corporation 415-656-1117 Multi-Net Communications 503-883-8099 NEC Electronics 508-264-4300 Novell, Inc. 800-526-7937 Okidata 800-654-3282 Orchid Technology 415-683-0323 Owl International 206-747-3203 OS/2 User Group 44-285-655888 (UK) Pacific Data Products 619-552-0880 x310 Panasonic 800-233-8182 Paperback Software 415-644-8249 PC Enterprises 800-922-PCjr Phoenix (BIOS) 800-408-2407 617-551-4000 Plus Development Corporation 800-826-8022 Practical Peripherals 818-991-8200 Princeton Graphic Systems 800-221-1490 Quadram Products Group 404-551-1000 Quadron Service Corp. 805-962-7510 (voice) 805-966-7396 (BBS) Qualitas 301-907-6700 Quarterdeck 213-392-9701 RasterOps 408-562-4200 Revelation Technologies 206-746-1629 Rodime 407-997-0774 Ryan McFarland 800-762-6265 Samsung 408-434-5479 Santa Cruz Operation 800-347-4381 Software Publishing 415-962-8910 Solomon 419-423-3688 Sony 800-222-7669 Spectrum Holobyte 415-522-1164 Storage Dimensions 408-879-0300 Sublogic 217-359-8482 Summagraphics 203-881-5318 Symantec 408-253-9600 Sysgen 408-263-1171 SYTRON 508-898-0100 | Tallgrass Technologies 913-492-1496 Tecmar 800-344-4463 Telebit 408-734-5200 TeleWare West See Above Software Texas Instruments (713) 274-2340 (voice) (713) 274-2558 (fax) (713) 274-2417 (BBS: 2400 bps) Toshiba 800-631-3811 Traveling Software 206-483-8088 UnderWare, Inc. 800-343-7308 US Robotics 800-982-5151 Ven-Tel 800-538-5121 Video Seven 800-248-1850 800-553-1850 (CA) Volkswriter 408-373-4904 Western Digital 800-832-4778 Word Perfect Corporation 800-541-5096 (DOS) 800-321-1230 (OS/2) WordStar International 800-635-6861 Xerox Corporation 800-225-1013 Xircom 800-874-4428 XYquest 508-671-0888 Z-Soft 404-428-0008 ΓòÉΓòÉΓòÉ 6. OS/2-Related BBS Numbers ΓòÉΓòÉΓòÉ Because there are people in different parts of the world who are looking for help with OS/2, but for whom the long distance charges to reach the IBM National Support Center are too high, the following section lists a number of independently run Bulletin Board Systems dedicated to OS/2, or featuring OS/2 conferences and download areas. Some of these may be closer geographically to the user, or have 800 numbers, resulting in lower costs; and also a wider variety of files, patches, etc to download. Most DOS and OS/2 async communications programs should be able to connect to these boards, using the information supplied with each phone number. Note: Highlighted phone numbers indicate that there is additional information available. To view this information, use the Tab and Enter keys, or double-click on the phone number with the mouse. BBS┬áName Phone┬áNumber Bay Area OS/2 BBS 510-657-7948 (California) BLUEzz BBS 213-494-6168 (California) Delaware Valley OS/2 User's Group BBS 302-834-7584 (Bear, Delaware) DeTail BBS (DeScribe, Inc.) 916-929-3237 (Sacramento, California) Fernwood BBS 203-483-0348 (Connecticut) Greater Chicago Area Online 708-895-4042 (Chicago, Illinois) IBM National Support Center BBS 404-835-6600 (Atlanta, Georgia) (Internal Tie Line) T/L 269-6600 IBM OS/2 Forum on CompuServe (type: GO IBMOS2) (your local CIS phone number) Icaro BBS 34-1-519-4645 (Madrid, Spain) Life's Like That 703-560-5616 (Virginia) Logistique BBS (Logicomm) 514-374-9422 (Montreal, Canada) Magnum BBS (Gilmore Systems) 818-706-9805 (California) Medlantic BBS 301-680-7792 (Maryland) Megasys BBS 214-578-8774 (Dallas, Texas) MonuSci CBCS (OS/2 User Group BBS) 44-4545-3197 (UK) Multi-Net BBS (Multi-Net Communications) 503-883-8197 (Oregon) Omega-point BBS 714-963-8517 (California) Optical Illusion BBS 215-879-3310 (California) OS/2 & Sound BBS 54-1-742-3674 (Argentina) OS/2 BBS 510-657-7948 (Fremont, California) OS/2 Connection BBS 619-558-9475 (California) OS/2 Mania BBS 33-1-6409-0460 (France) OS/2 Shareware BBS 703-385-0931, or 703-385-4325 (Virginia) Prodigy Service, Inc. (your local Prodigy phone number) Programmer's Oasis BBS 919-226-6984 (North Carolina) Ruck's Place/2 CBCS 817-485-8042 (Texas) Soldier's Bored BBS 713-437-2859 (Texas) System's Exchange 703-323-7654 (Virginia) Wizard's Opus BBS 904-682-1620 (Florida) WSI BBS (Wilkes Database software) 901-386-4712 (Tennesee) ΓòÉΓòÉΓòÉ 7. Computer Acronyms & Abbreviations ΓòÉΓòÉΓòÉ One of the more confusing aspects of the computer industry is the use of acronyms and abbreviations whose meanings are not immediately apparent. The following list is offered as a means of simplifying the task of translating these terms into something more understandable. Reminder: To see the information associated with this panel, close the panel and "click" on the plus (+) icon beside this heading on the Table of Contents. Or, to jump directly to the other sections of this document, use the mouse, or Tab and Enter keys, to select the section to which you wish to jump, below: Other┬áSections Acronyms┬á&┬áAbbreviations┬á(A-L) Acronyms┬á&┬áAbbreviations┬á(M-Z) Return to the ┬áΓöÇ┬áGENERAL INFORMATION┬áΓöÇ┬á header. ΓòÉΓòÉΓòÉ 7.1. Acronyms & Abbreviations (A-L) ΓòÉΓòÉΓòÉ To jump directly to the Acronyms┬á&┬áAbbreviations┬á(M-Z) section of this document, use the mouse, or Tab and Enter keys, to select the section, above. Or, return to the Computer┬áAcronyms┬á&┬áAbbreviations header. Abbreviation Explanation 4GL Fourth Generation Language 10Base-2 Ethernet thin-cable connection 10Base-5 Ethernet thick-cable connection 10Base-T Ethernet twisted pair connection ABCD Association of Business Computer Dealers ABEND ABnormal END of task ABI Application Binary Interface ABIOS Advanced Basic Input/Output System (IBM) ACDI Asynchronous Communication Device Interface (IBM) ACE Advanced Computing Environment ACIS ACademic Information Systems (IBM) Ack Acknowledge ACSE Association Control Service Element (OSI) ADAPSO Association of DAta Processing Service Organizations ADC Analog-to-Digital Converter ADF Adapter Description File (IBM) ADP Adapter Description Program (IBM) AEA Asynchronous Emulation Adapter (IBM) AFP Advanced Function Printing (IBM) AI Artificial Intelligence AIX Advanced Interactive eXecutive (IBM) ALGOL ALGOrithmic Language ALU Arithmetic and Logic Unit ANSI American National Standards Institute ANTC Advanced Networking Test Center APAR Authorized Program Analysis Report APCUG Association of PC User Groups APD Advanced Products Dealer (IBM) APDU Application Protocol Data Unit (OSI) API Application Programming Interface APL A Programming Language APPC Advanced Program-to-Program Communications (IBM) APPN Advanced Peer-to-Peer Networking (IBM) ARDIS Advanced Data Radio Information Service (IBM/Motorola) ARP Address Resolution Protocol (TCP/IP) ARPA Advanced Research Projects Agency ARTIC A RealTime Interface Coprocessor (IBM) ASC ASynchronous Communications (= Async) ASCII American national Standard Code for Information Interchange (ANSI) ASD Application Solutions Division (IBM) ASIC Application Specific Integrated Circuit AT&T American Telephone & Telegraph AVC Audio-Visual Connection (IBM) AVSS Audio/Visual Support System (IBM) BASIC Beginner's All-purpose Symbolic Instruction Code programming language BBS Bulletin Board System BCL Binary Compatibility Layer (for OS/2 2.0); now called WLO (Microsoft) BICARSA Billing, Inventory Control, Accounts Receivable, Sales Analysis BIOS Basic Input/Output System Bit BInary digiT BitBLT Bit BLock Transfer BMP Bitmap BSC Binary Synchronous Communications (= Bisynchronous = Bisync) BTU Basic Transmission Unit (SNA) BTU British Thermal Unit CAD Computer-Aided Design CAD/CAM Computer-Aided Design/Computer-Aided Manufacturing CAE Computer-Aided Engineering CAI Computer-Assisted Instruction CAMP Corporate Association for Microcomputer Professionals CASE Computer-Aided Software Engineering CAT Computer-Assisted Training CATIA Computer-graphics Aided Three-dimensional Interactive Application CAU Controlled Access Unit (Token-Ring Network) CBEMA Computer and Business Equipment Manufacturers Association CBT Computer-Based Training CBX Computerized Branch eXchange CCCCP Committee on Computer-to-Computer Communication Protocols CCITT Comit╨Æ Consultatif International de T╨Æl╨Ægraphic et T╨Æl╨Æphonie (International Telegraph and Telephone Consulting Committee) CD-ROM Compact Disk Read-Only Memory CD-ROM/XA Compact Disk Read-Only Memory/eXtended Architecture CEN Comit╨Æ Europ╨Æen de Normalisation CENELEC Comit╨Æ Europ╨Æen de Normalisation ELECtrotechnique CEPT Conference Europ╨Æenne des administrations des Postes et des T╨Æl╨Æcommunications CES Certified Education Specialist (IBM) CGA Color Graphics Adapter (IBM) CGM Computer Graphics Metafile CICS Customer Information and Control System (IBM) CIM Computer-Integrated Manufacturing CISC Complex Instruction-Set Computer CM Communication Manager (IBM OS/2 EE) CMAS Construction Management Accounting System (IBM) CMC Communications Management Configuration (IBM) CMIP Common Management Information Protocol CMIS(E) Common Management Information Service (Element) CMOT Centrally Managed OSI protocol for TCP/IP CMP Communication Management Processor CNM Communication Network Management COBOL COmmon Business-Oriented Language CoCom COordinating COMmittee for Multilateral Export Control CODASYL COnference on DAta SYstems Languages COMDEX COMputer Dealer EXposition Comecon COuncil for Mutual ECONomic Assistance (Eastern Bloc) COMMON IBM 1130, 1620, 1800, S/360 User Group COS Corporation for Open Systems CPI Common Physical Interface (ISDN) CPI-C Common Programming Interface for Communications (IBM) CPS Characters Per Second CPU Central Processing Unit CRC Cyclic Redundancy Check CRT Cathode Ray Tube CSA Canadian Standards Association CSD Corrective Service Diskette CSD Customer Service Division (now National Service Division) (IBM) CSMA/CA Carrier Sense, Multiple Access with Collision Avoidance CSMA/CD Carrier Sense, Multiple Access with Collision Detection (ISO 802.3) CTS Clear To Send CUA Common User Access CUT Control Unit Terminal (IBM) CXI Common X Interface D/L Download | DAC Data Acquisition Controller (IBM) DAC Digital-to-Analog Converter DAP Developer Assistance Program (= IDAP) DARPA Defense Advanced Research Projects Agency dB Decibel(s) dBA Decibel Adjusted DBM DataBase Manager (IBM OS/2 EE) DBMS DataBase Management System DB2 DataBase 2 (IBM) DCA Document Content Architecture DCAF Distributed Console Access Facility (IBM) DCDB Domain Control DataBase migration utility (IBM) DCE Data Circuit terminating Equipment (CCITT) DDCS/2 Distributed Database Connection Services for OS/2 (IBM) DEC Digital Equipment Corporation DES Data Encryption Standard (NIST) DFT Distributed Function Terminal (IBM) DIA Document Interchange Architecture (IBM) DIB Device Independent Bitmap DIP Dual Inline Package DIS Draft International Standard DLR DOS LAN Requester (IBM) DM Dialog Manager DMAS Distribution Management Accounting System DNS Domain Name Service (TCP/IP) DoD Department of Defense DOS Disk Operating System (IBM/Microsoft) DPA Demand Protocol Architecture (Microsoft) DPMI DOS Protected Mode Interface DPI Dots Per Inch DPPX Distributed Processing Programming eXecutive DRDA Distributed Relational Database Architecture (IBM) DSO Dealer Service Option (IBM) DTE Data Terminal Equipment (CCITT) DVI Digital Video Interactive (Intel/IBM) EBCDIC Extended Binary-Coded Decimal Interchange Code (IBM) ECF Enhanced Connectivity Facility (IBM) ECMA European Computer Manufacturers Association EDI Electronic Data Interchange EDIFACT EDI For Administration, Commerce, and Transportation EdLAN Education LAN system (IBM) EE (OS/2 V1.x) Extended Edition (IBM) EEPROM Electronically-Erasable Programmable Read-Only Memory EGA Enhanced Graphics Adapter (IBM) EGP Exterior Gateway Protocol (TCP/IP) EIS Executive Information System EISA Extended Industry Standard Architecture ELORG ELectronORGtechnica (foreign trade organization--USSR) EMS Expanded Memory Specification (Lotus/Intel/Microsoft) EPROM Erasable Programmable Read-Only Memory ES (OS/2 V1.x/2.x) Extended Services (IBM) ESCON Enterprise System CONnection architecture (IBM) ESDI Enhanced Small-systems Device Interface ESF Enhanced Spooling Facility (Product for IBM mainframes) ETSI European Telecommunications Standards Institute EWOS European Workshop on Open Systems FAST Failure Analysis and Support Technology (IBM) FAT File Allocation Table (IBM/Microsoft) FCBS File Control BlockS FCC Federal Communications Commission FDDI Fiber Distributed Data Interface (ISO) FFST/2 First Failure Support Technology for OS/2 (IBM) FIPS Federal Information Processing Standard FORTRAN FORmula TRANslation programing language FRU Field Replaceable Unit FTAM File Transfer, Access, and Management (ISO) FTP File Transfer Protocol (TCP/IP) FTTERM PC/Host File Transfer and TERMinal Emulator Program (IBM) Gang of 14 Nickname for the fourteen companies that originally formed the Micro Channel Developers' Association Gang of 9 Nickname for the nine companies that originally formed the EISA specification Gb Gigabit (= 1,024Mb) GB Gigabyte (= 1,024MB) GDDM Graphical Data Display Manager (IBM) GGP Gateway-to-Gateway Protocol GOSIP Government OSI Profile. (USA and UK) GPIB General Purpose Interface Bus (= IEEE-488) GUI Graphical User Interface GUIDE Guidance for Users of Integrated Dp Equipment HDLC High-Level Data Link Control (ISO) HLLAPI High-Level Language Application Programming Interface HMA High Memory Area | HONE Hands-On Network Environment (IBM) HP Hewlett-Packard Corporation HPFS High-Performance File System (IBM/Microsoft) IBM International Business Machines Corporation IBU Independent Business Unit IC Integrated Circuit ICA Integrated Communications Adapter (IBM) ICI Interface Control Information (ISO) ICL International Computers Ltd. ICLAS IBM Classroom LAN Administration System (IBM) ICMP Internet Control Message Protocol (TCP/IP) ICRF Integrated CRyptographic Feature (IBM) IDAP IBM Developer Assistance Program IDE Integrated Device Electronics IDI Initial Domain Identifier (ISO) IDU Interface Data Unit (ISO) IEC International Electrotechnical Commission IEEE Institute of Electrical and Electronics Engineers (USA) IFIP International Federation for Information Processing IOV Independent Option Vendor IP Internet Protocol (ISO and TCP/IP) IPABX ISDN Private Automatic Branch EXchange IPC Inter-Process Communications IPDS Intelligent Printer Data Stream (IBM) IPM Images Per Minute IMA Interactive Multimedia Association IML Initial Microcode Load IPL Initial Program Load IPX Internetwork Protocol eXchange (Novell) IR Industry Remarketer IS International Standard ISA Industry Standard Architecture ISAM Indexed Sequential Access Method ISDN Integrated Services Digital Network ISO International Standards Organization ISV Independent Software Vendor IVD Interactive VideoDisc JES-2 Job Entry Subsystem 2 (IBM) JMT Job Management and Transfer (ISO) JPEG Joint Photographic Experts Group Kb Kilobit (= 1,024 bits) KB Kilobyte (= 1,024 bytes) KVA KiloVolt Amperes LAPB Link Access Procedure - Balanced (OSI) LAPM Link Access Procedure - Modem (OSI) LAM Lobe Attachment Module LAN Local Area Network LANACS Local Area Network Asynchronous Connection Server (IBM) LEN Low-Entry Networking LIM EMS Lotus/Intel/Microsoft Expanded Memory Specification LLC Logical Link Control LM/X Lan Manager for uniX LPM Lines Per Minute LRU Least Recently Used LSB Least Significant Bit LSI Large-Scale Integration LU Logical Unit (IBM) LUA Logical Unit Address LU2 Logical Unit 2 (cluster controller) LU6.2 Logical Unit 6.2 (= APPC) LS Lan Server V1.x (IBM) LS Lan Services V2.x (IBM) ΓòÉΓòÉΓòÉ 7.2. Acronyms & Abbreviations (M-Z) ΓòÉΓòÉΓòÉ To jump directly to the Acronyms┬á&┬áAbbreviations┬á(A-L) section of this document, use the mouse, or Tab and Enter keys, to select the section, above. Or, return to the Computer┬áAcronyms┬á&┬áAbbreviations header. Abbreviation Explanation M&ED Multimedia and Education Division (IBM) M&S Marketing and Services Division (IBM) Mac MacIntosh (Apple) MAC Media Access Control MAN Metropolitan Area Network MAP Manufacturing Automation Protocol (General Motors) MAPICS Management Accounting, Production, and Information Control System MAU Multistation Access Unit (IBM) MAU Medium Attachment Unit (802.3) MAVDM Multiple Application Virtual DOS Machine Mb Megabit (= 1,024 Kb = 1,048,560 bits) MB Megabyte (= 1,024 KB = 1,048,560 bytes) MCA Trademark of Music Corporation of America (but often used, incorrectly, to signify Micro Channel Architecture) MCDA Micro Channel Developers Association MCGA Multi-Color Graphics Array (IBM) MCI Media Control Interface (Microsoft) MDK Multimedia Development Kit (Microsoft) MDA Monochrome Display Adapter MDPA Monochrome Display and Printer Adapter (IBM) MDQ Market-Driven Quality Megapel 1024x1024 resolution (or higher) MFI MainFrame Interactive terminal (IBM) MFLOPS Millions of FLoating-point OPerations per Second MFM Modified Frequency Modulation MHS Message Handling System (ISO) MICR Magnetic Ink Character Reader MIDI Musical Instrument Device Interface MIPS Millions of Instructions Per Second MIS Management Information System MNP Microcom Networking Protocol MODCA Mixed-Object Document Content Architecture Modem MOdulation/DEModulation MOTIS Message Oriented Text Interchange System (ISO) MPC Multimedia Personal Computer (IBM, Intel, Microsoft, et al.) MPM/2 Multimedia Presentation Manager/2 (IBM) MPS Multiple Port Sharing (IBM) MSB Most Significant Bit MSCDEX MicroSoft CD EXtensions MTA Message Transfer Agent (X.400) MTBF Mean Time Between Failures MTS Message Transfer Service MTTR Mean Time To Repair MUX Multiplexor MVDM Multiple Virtual DOS Machines MVS Multiple Virtual Storage (IBM) MVS/XA Multiple Virtual Storage/eXtended Architecture (IBM) NBS National Bureau of Standards (= NIST) NCP Network Control Program (IBM) NDD National Distribution Division (IBM) NDIS Network Driver Interface Specification (3Com/Microsoft) NDM Network Data Mover (IBM) NEC Nippon Electric Corporation NetBIOS Network Basic Input/Output System (IBM) NFS Network File System (Sun) NIC Network Interface Card NIST National Institute for Standards and Technology (= NBS) NIU Network Interface Unit NJE Network Job Entry (IBM) NLDM Network Logical Data Management (IBM) NLM NetWare Loadable Module (Novell) NMPF Network Management Productivity Facility (IBM) NMR Network Management Reporter (IBM) NMVT Network Management Vector Transport (IBM) NOS Network Operating System NOSIP Norsk OSI Profile NPDA Network Problem Determination Application (IBM) NPM Network Performance Monitor (IBM) NPSI NCP Packet Switching Interface (IBM) NRZ Non-Return to Zero (IBM) NRZI Non-Return to Zero Inverted (IBM) NSAP Network Service Access Point (OSI) NSD National Service Division (IBM) NSP Name Service Protocol (TCP/IP) NSTL National Software Testing Laboratory ODA Office Document Architecture ODIF Office Document Interchange Format OEM Other Equipment Manufacturer (or Original Equipment Manufacturer) OLE Object Linking and Embedding (Microsoft) OLR OS/2 LAN Requester (IBM) OLTP online Transaction Processing OMG Object Management Group OOP Object-Oriented Programming OOPS Object-Oriented Programming System OS/2 Operating System/2 (IBM/Microsoft) OS/2 EE Operating System/2 Extended Edition (IBM) OS/2 ES Operating System/2 Extended Services (IBM) OS/2 LS Operating System/2 (V1.x) Lan Server (IBM) OS/2 LS Operating System/2 (V2.x) Lan Services (IBM) OS/2 SE Operating System/2 Standard Edition (IBM) OSF Open Software Foundation OSF/1 OSF operating system based on UNIX/AIX OSI Open Systems Interconnection (ISO) OSNS OSI Subsystem Network Services (IBM) OSTS OSI Subsystem Transport Services (IBM) PABX Private Automatic Branch Exchange PAD Packet Assembler/Disassembler PARC Palo Alto Research Center (Xerox) PASF PROFS Applications Support Feature (IBM) PASR Problem Analysis and Status Report (IBM) PCD PC Dealer (IBM) PCM Plug-Compatible Manufacturer PCM Pulse Code Modulation PDS Personal Decision Series (IBM) PDS Premises Distribution System (AT&T) PL/I Programming Language 1 PM Presentation Manager (Microsoft/IBM) PM/X Presentation Manager/X (Microsoft/HP) PMR Problem Management Report (IBM) PODA Piloting of ODA POSIX Portable Operating System Interface for uniX POWER Performance Optimization With Enhanced RISC (IBM) PPM Pages Per Minute PQET Print Quality Enhancement Technology (Lexmark/IBM) PROFS PRofessional OFfice System (IBM) PROM Programmable Read-Only Memory PS/1 Personal System/1 (IBM) PS/2 Personal System/2 (IBM) PSDN Packet-Switched Data Network PSAP Presentation Service Access Point PT&I Programming Tools and Information (IBM) PTF Program Temporary Fix (IBM) PTR Program Trouble Report (IBM) PTS Personal Typing System (IBM) PU Physical Unit (IBM) QM Query Manager (IBM OS.2 EE) QMF Query Management Facility (IBM) RAID Redundant Arrays of Inexpensive Drives (University of California Berkley) RAM Random Access Memory RARP Reverse Address Resolution Protocol (TCP/IP) RDA Remote Database Access RDS Remote Data Services (OS/2 EE) REXX REstructured eXtended eXecutor procedure language RFC Request For Comment (DARPA) RFP Request For Proposal RFS Remote File System (AT&T) RFTDCA Revised Form Text Document Content Architecture RIP Routing Information Protocol (TCP/IP) RIPL Remote Initial Program Load RISC Reduced Instruction Set Computer RJE Remote Job Entry RLE Run Length Encoding RLL Run Length Limited ROECE IBM Regional Office for Europe, Central and East ROM Read Only Memory ROS Read Only Storage ROSE Remote Operations Service Element (OSI) RPC Remote Procedure Call RPG II Report Program Generator (language) II RPL Remote Program Load RPQ Request for Price Quotation RS/6000 RISC System/6000 (IBM) RTS Request To Send SAA System Application Architecture (IBM) SAP Service Access Point (ISO) SAPI Scanner Application Programming Interface SAVDM Single-Application Virtual DOS Machine | SCSI Small Computer Systems Interface (ANSI) SDLC Synchronous Data Link Control (IBM) SDK Software Developers Kit (Microsoft) SE (OS/2) Standard Edition (IBM) SFT III System Fault Tolerant III NetWare (Novell) SGMP Simple Gateway Management Protocol (TCP/IP) SHM Short Hold Mode (IBM) SHARE Society to Help Alleviate Redundant Effort SIDR Service Independent Data Requester (Novell) SIMM Single Inline Memory Module SIP Single Inline Package SLR Service Level Reporter (IBM) SLSS System Library Subscription Service (IBM) SMK Software Migration Kit (Microsoft) SMS Storage Management Services (Novell) SMT Surface-Mount Technology SMTP Simple Mail Transfer Protocol (TCP/IP) SNA System Network Architecture (IBM) SNADS SNA Distribution Services (IBM) SNAPDU SNA Protocol Data Unit (IBM) SNI SNA Interconnect (IBM) SNMP Simple Network Management Protocol (Old name) (TCP/IP) SNMP Systems Network Management Protocol (TCP/IP) SPA Software Publisher's Association SPARC Scaleable Processor ARChitecture (Sun) SPECmark Systems Performance Evaluation Cooperative benchmark SPX Sequenced Packet Exchange (Novell) SQL Structured Query Language SQL/DS Structured Query Language/Data System SRAM Static Random Access Memory SRI Stanford Research Institute SRPI Server Requester Programming Interface (IBM) SSG Service Support Guide (IBM) STN Super-Twisted Nematic STP Shielded Twisted Pair Sysplex SYStems comPLEX (IBM) SYTOS SYtron Tape Operating System Tb Terabit (= 1,024Gb = 1,048,560Mb) TB Terabyte (= 1,024GB = 1,048,560MB) TCF Transparent Computing Facility (IBM) TCM Thermal Conduction Module TCP/IP Transmission Control Protocol/Internet Protocol (USA, DoD, ARPANET) Telco Telephone company TFT Thin-Film Transistor (also called Active Matrix) TIC Token-Ring Interface Coupler (IBM) TIFF Tagged Image File Format (*.TIF files) TMN Telecommunications Management Network TMS Telecommunications Management System TOP Technical and Office Protocol TOS Tape Operating System TRN Token-Ring Network TSA Target Service Agent (Novell) TSO Time Sharing Option (IBM) TSR Terminate Stay Resident (memory resident) | UDP User Datagram Protocol (TCP/IP) UII Unix International Inc. U/L Underwriter's Labratory (USA) U/L Upload | UMB Upper Memory Block | UNIX An operating system developed by AT&T USL UNIX System Laboratories Inc. (Previously USO) (AT&T) USO UNIX Software Operation (Old name) (AT&T) UTP Unshielded Twisted Pair VAD Value-Added Dealer (now IR--Industry Remarketer) VAN Value-Added Network VAR Value-Added Remarketer (now IR--Industry Remarketer) VCPI Virtual Control Program Interface VDB Virtual DOS Boot | VDM Virtual DOS Machine | VDT Video Display Terminal VDU Video Display Unit VGA Video Graphics Array (IBM) VLSI Very Large-Scale Integration VM Virtual Machine (IBM) VRAM Video Random Access Memory VT Virtual Terminal (ISO) VT-100 Terminal protocol (DEC) VTAM Virtual Telecommunications Access Method (IBM) WAN Wide Area Network WLO Windows Libraries for OS/2 (Microsoft) WORM Write-Once, Read-Many WPS WorkPlace Shell | X.121 Packet Addressing (CCITT) X.25 Packet Switching (CCITT) X.400 Message Handling (CCITT) X.500 The Directory Service (Address service) (CCITT) XGA eXtended Graphics Array (IBM) XI X.25 SNA Interconnect (IBM) XMA EXpanded Memory Adapter (IBM) XMS EXtended Memory Specification (Microsoft) XNS Xerox Network Services (Xerox) ΓòÉΓòÉΓòÉ 8. IBM Education (Classes/Self-study) ΓòÉΓòÉΓòÉ IBM offers a large variety of educational opportunities, ranging from traditional sit-down classes, to satellite broadcasts, to computer-based training, to books. A number of different options are provided here. Reminder: To see the information associated with this panel, close the panel and "click" on the plus (+) icon beside this heading on the Table of Contents. Or, to jump directly to the other sections of this document, use the mouse, or Tab and Enter keys, to select the section to which you wish to jump, below: Education┬áTopics OS/2┬áCustomer┬áClasses FTN┬áBroadcast┬áSchedule┬á&┬áTapes Business┬áPartner┬áClasses OS/2┬áBooks--Additional┬áReading Return to the ┬áΓöÇ┬áGENERAL INFORMATION┬áΓöÇ┬á header. ΓòÉΓòÉΓòÉ 8.1. OS/2 Customer Classes ΓòÉΓòÉΓòÉ For the latest IBM customer class schedules, or to enroll in these classes, call 800-IBM-8322. Descriptions of these classes are contained in the Catalog of IBM Education, form number G320-1244. New classes recently added include: Introduction to DOS for OS/2 (0.5 days; $158.; Course Code P1042) OS/2 V2.0 Facilities and Installation Workshop (3 days; $945.; Course Code P1043) Introduction to OS/2 V2.0 Programming (5 days; $1575.; Course Code P1044) Advanced Programming Techniques for OS/2 V2.0 (5 days; $1575.; Course Code P1045) Note: In addition, IBM also offers a number of "private classes." These classes are limited to only those of the particular customer who has requested the class. Rather than charging per person, private classes are billed at a flat rate for the entire class. These classes may be held at the customer's site or any other appropriate location, including nearby IBM facilities. This can result in much lower per-student costs, as well as eliminating travel expenses, and provides greater flexibility in course scheduling. For more information on private classes, call 800-426-2468. To jump directly to the other sections of this document, use the mouse, or Tab and Enter keys, to select the section to which you wish to jump, below: Education┬áTopics OS/2┬áCustomer┬áClasses FTN┬áBroadcast┬áTapes Business┬áPartner┬áClasses OS/2┬áBooks--Additional┬áReading Or, return to the IBM┬áEducation┬á(Classes/Self-study) header. ΓòÉΓòÉΓòÉ 8.2. Business Partner Classes ΓòÉΓòÉΓòÉ The following sections contain a list of the IBM Business Partner classes for the upcoming months. Course descriptions are available electronically through the PartnerLink system. These descriptions are also contained in the catalog of NDD Business Partner Education. There may also be additional classes created since this list was last updated. For more information, or to enroll, call 800-937-3737. The following courses are intended for Business Partner managers or owners: Management┬áClasses Getting┬áSerious┬áAbout┬áProfit President's┬áDealer┬áBusiness┬áInstitute Professional┬áSales┬áManagement Service┬áManagement┬áin┬áthe┬á90's The following courses are intended for Business Partner sales personnel: Marketing┬áClasses AIX┬áMarketing AIX┬áRS/6000┬áMarketing IBM┬áCourseware┬áMarketing Local┬áArea┬áNetwork┬áMarketing OS/2┬áAdvanced┬áMarketing┬áLab Personal┬áSystems┬áMarketing State┬á&┬áLocal┬áGov't┬áIndustry┬áMarketing The following courses are intended for Business Partner service personnel: Service┬áClasses Networking┬áfor┬áService┬áRepresentatives The following courses are intended for Business Partner technical personnel: Technical┬áClasses Platinum┬áAdv.┬áApps┬áFinancial┬áReporting/Consolidation IBM┬áEducation┬áNetworking Platinum┬áAdv.┬áApps┬áJob┬áCost┬á&┬áInterface .LAN┬áSolutions Platinum┬áAdv.┬áApps┬áPoint-of-Sale/Resource┬áManager Using OS/2 Database Manager and RDS Platinum┬áAdv.┬áApps┬áManufacturing Implementing┬áOfficeVision/2┬áLAN┬áSeries Platinum┬áSeries┬áCore┬áApps To jump directly to the other education topics: Other┬áSections OS/2┬áCustomer┬áClasses FTN┬áBroadcast┬áTapes Business┬áPartner┬áClasses OS/2┬áBooks--Additional┬áReading Or, return to the IBM┬áEducation┬á(Classes/Self-study) header. ΓòÉΓòÉΓòÉ 8.3. FTN Broadcast Schedule & Tapes ΓòÉΓòÉΓòÉ Periodically IBM broadcasts topics of interest via satellite on the IBM Field Television Network. Anyone who wishes may view these programs live by tuning a dish antenna to the following settings: Satellite SBS-5, at 123┬░ West longitude, horizontal polarity, transponder 9, 12.117 GHz center frequency, and 6.8 MHz audio subchannel. In addition, these FTN broadcasts are videotaped, and tapes may be ordered for later viewing (VHS only). The following is the schedule of upcoming FTN broadcasts: FTN┬áBroadcast┬áSchedule Date Time┬á(Eastern) Title (Broadcast┬áNumber) Apr. 15, 1992 - 11:30a-1:30p AS/400: V2 R2 Save/Restore Enhancements (92085) Apr. 16, 1992 - 11:30a-1:30p OS/2 WorkFrame/2 Development Environment (92087) | Apr. 21, 1992 - 3:30p-5:00p RS/6000: New Product Info (92091) | Apr. 22, 1992 - 11:30a-1:30p AIX High Availability/6000 Overview (92092) | Apr. 23, 1992 - 11:30a-1:30p OS/2 Systems Migration (92094) | May 04, 1992 - 3:30p-5:00p Why Schools Choose "Writing to Read" (92102) | May 05, 1992 - 3:30p-5:00p ACIS: CIM Educational Model (92103) | May 06, 1992 - 11:30a-1:30p AS/400 Using Facsimile Support/400 (92104) | Customers can call 800-282-0226 to order copies of recent tapes and handouts. When ordering, be sure to give the date, title, and number of the broadcast (below). Charges are as follows: Handouts - $15.00 per copy One-tape program (Up to 2 hrs) - $30.00 per tape Two-tape program (Up to 4 hrs) - $50.00 per set Orders must be charged to Mastercard, Visa, or American Express (no direct billing or COD). These materials will be available for approximately 45 days after the broadcast date. After this period, tapes are archived and must be ordered in writing (by IBMers and T/Cs only), as shown below: IBM Technical Coordinator Program IBM Corporation 40-A2-04 One East Kirkwood Boulevard Roanoake, TX 76299-0015 To see a list of available archived FTN┬áBroadcast┬áTapes, double-click here. For the current, up to date list, call the number above, or write to the address above. To jump directly to the other related sections: Other┬áTopics OS/2┬áClasses FTN┬áBroadcast┬áSchedule┬á&┬áTapes Business┬áPartner┬áClass┬áSchedules OS/2┬áBooks--Additional┬áReading Or, return to the IBM┬áEducation┬á(Classes/Self-study) header. ΓòÉΓòÉΓòÉ 8.4. FTN Broadcast Tapes ΓòÉΓòÉΓòÉ To return to the FTN┬áBroadcast┬áSchedule┬á&┬áTapes header, double-click here. The titles, listed in order of original broadcast date are: OS/2┬áFTN┬áBroadcast┬áTapes ┬á┬á┬áDate┬á┬á┬á Order┬á# Duration OS/2 EE 1.2 Database Manager Technical Update 07/19/89 89O1 (150 min) OS/2 EE 1.2 Comm. Manager Technical Update 07/21/89 89P1 (120 min) OS/2 Presentation Manager 1.2--Part 1 10/04/89 89S1 (110 min) OS/2 Presentation Manager 1.2--Part 2, Programming Tools 10/06/89 89S2 (137 min) OS/2 EE COBOL/2 and REXX 10/26/89 89T1 (154 min) Programming Tools for the IBM OS/2 PM 1.2 12/05/89 89U1 (122 min) OS/2 SE 1.2 HPFS and Performance 12/15/89 89V1 (102 min) OS/2 1.2 Update: DBM/CM/LAN 01/12/90 90A1 (134 min) Selecting PM Programming Tools 01/25/90 90B1 (136 min) Dialog Manager Programming 02/22/90 90D1 (101 min) OS/2 LAN Application Programming 03/07/90 90E1 (86 min) OS/2 PM: Programming with IBM COBOL/2 and IBM C/2 03/08/90 90F1 (132 min) OfficeVision/2 LAN 03/22/90 90G1 (87 min) OS/2 EE 1.2 Applications 04/12/90 90H1 (128 min) OS/2 1.2 LAN Server and DOS LAN Requester 04/26/90 90I1 (97 min) OS/2 EE Easel Cooperative Processing 05/11/90 90K1 (128 min) Communication Manager Installation and Config. 06/14/90 90M1 (126 min) LAN Connectivity Solutions 07/26/90 90P1 (143 min) OS/2 EE 1.2 5250 Workstation Feature 08/09/90 90Q1 (95 min) OS/2 LAN Server and LAN Requester Tips and Techniques 08/23/90 90R1 (127 min) OS/2 EE SNA Gateway 10/11/90 90S1 (114 min) OS/2 SE 1.3 Update 11/08/90 90U1 (138 min) OS/2 EE Database Manager Performance Consid. 11/29/90 90W1 (141 min) OS/2 EE and DOS RDS/LAN Requester Concepts and Configuration 12/13/90 90Y1 (95 min) OS/2 Print Spooler 12/14/90 90Z1 (120 min) OS/2 Network and Systems Management 02/28/91 91C1 (120 min) OS/2 Directions (V2.0) 04/18/91 91?? (150 min) OS/2 2.0 Applications Round Table 10/10/91 91U1 (157 min) OS/2 Development Platform Round Table 10/24/91 91V1 (142 min) OS/2 EE Communications Manager Problem Deter- mination 11/14/91 91W1 (126 min) OS/2 File System 11/15/91 91X1 (117 min) Networking┬áFTN┬áBroadcast┬áTapes ┬á┬á┬áDate┬á┬á┬á Order┬á# Duration Token-Ring Network Management 04/21/88 88C1 (90 min) 3174 Token-Ring Network Remote Gateway Installation and Planning Considerations 05/25/88 88D1 (96 min) LAN ManagementΓöÇDOS-OS/2 03/17/89 89C1 (180 min) Duplexed Token-Ring Network Design 04/12/89 89F1 (120 min) LAN Performance and Tuning (PCLP 1.3) 05/18/89 89H1 (120 min) IBM 3174 Technical Update 05/19/89 89I1 (120 min) OS/2 LAN Server 1.0 Administration 05/26/89 89J1 (120 min) LAN Asynchronous Communications 06/21/89 89K1 (120 min) Installation and use of the IBM OfficeVision (OV/2) LAN 07/06/89 89N1 (120 min) OS/2 Update: DBM/CM/LAN 01/12/90 90A1 (134 min) OS/2 LAN Application Programming 03/07/90 90E1 (86 min) OfficeVision/2 LAN 03/22/90 90G1 (87 min) OS/2 1.2 LAN Server and DOS LAN Requester 04/26/90 90I1 (97 min) IBM 3174 Peer Communication 05/24/90 90L1 (98 min) LAN Connectivity Solutions 07/26/90 90P1 (143 min) OS/2 LAN Server and LAN Requester Tips and Techniques 08/23/90 90R1 (127 min) LAN Management 10/25/90 90T1 (148 min) LAN Product Update 11/30/90 90X1 (130 min) LAN Update: Bridges 01/24/91 91A1 (146 min) IBM/Novell Interoperability 02/14/91 91B1 (117 min) OS/2 Network and Systems Management 02/28/91 91C1 (120 min) Distributed Console Access Facility (DCAF) 01/31/91 91G1 (126 min) NetWare from IBM: Issues and Answers 05/??/91 91?? (??? min) LAN Update: IBM 16/4 Trace & Performance Program 08/22/91 91S1 (152 min) LAN Update: Migrating from LAN Manager 2.0 to LAN Network Manager 1.0 09/26/91 91T1 (148 min) Miscellaneous┬áFTN┬áBroadcast┬áTapes ┬á┬á┬áDate┬á┬á┬á Order┬á# Duration┬á┬á 3174 Controller Asynchronous Emulation Adapter (AEA) Installation and Planning 03/02/88 88B1 (135 min) Netview DM/3174: Electronic Microcode Management 06/23/89 89L1 (150 min) PC DOS-to-AIX PS/2 Migration Tools 06/28/89 89M1 (120 min) Personal Communications/3270 (PC/3270) 08/04/89 89Q1 (90 min) Expanded Memory (EMS) for PC/3270 program 02/08/90 90C1 (126 min) SCSI: A System View 05/10/90 90J1 (74 min) IBM Micro Channel Architecture Update: Enhancements 06/28/90 90N1 (133 min) IBM Micro Channel Architecture Update: Bus Masters 06/29/90 90N2 (140 min) Electronic Support for Technical Coordinators 07/12/90 90O1 (120 min) PS/2 Product Update: Models 90/95 11/09/90 90V1 (114 min) DOS Memory Management 03/01/91 91D1 (120 min) PS/2 Technical Update: XGA 04/25/91 91?? (??? min) PS/2 File Server Performance Issues 08/08/91 91R1 (129 min) ΓòÉΓòÉΓòÉ 8.5. OS/2 Books ΓöÇ Additional Reading ΓòÉΓòÉΓòÉ To jump directly to the other documents in this section, use the mouse, or Tab and Enter keys, to select the section to which you wish to jump, below: Other┬áTopics OS/2┬áClasses FTN┬áBroadcast┬áTapes Business┬áPartner┬áClass┬áSchedules OS/2┬áBooks--Additional┬áReading Or, return to the IBM┬áEducation┬á(Classes/Self-study) header. Many people are interested in finding out more about using or programming OS/2. In addition to the manuals written by IBM and Microsoft, there are a number of books written by others that are available through libraries, bookstores, and computer retailers. The following is but a sampling of these; just enough to get you started. It is by no means intended to be an exhaustive list, nor is it an endorsement by IBM of any of the books or authors. The new OS/2 2.0 books have the version number in the title to distinguish them. The other books (without version numbers in the title) are specific to V1.2-1.3, but some may have applicability even to V2.0 users and programmers. | Note: Highlighted text indicates that there is additional information available. To view this information, use the Tab and Enter keys, or double-click on the highlighted text, using the mouse. Title Author/Publisher/Publication┬áDate ABIOS for IBM PS/2 Computers and Compatibles: The Complete Guide to ROM-Based System Software for OS/2 Phoenix. Addison-Wesley; 1989. ISBN# 0-201-51805-8 Advanced C Programmer's Guide to OS/2 Hansen, Augie; Vaughn Vernon. Addison-Wesley; 1989. ISBN# 0-201-52328-0 Advanced OS/2 Programming Duncan, Ray. Microsoft Press, Redmond, WA; 1990. Advanced OS/2 Programming: The Microsoft Guide to OS/2 Kernel for Assembly Language and C Programmers Duncan, Ray. Microsoft Press, Redmond, WA; 1989. ISBN# 1-55615-045-8 Advanced Presentation Manager Programming: The Graphics Programming Interface Southerton, Alan. Addison-Wesley; 1989. ISBN# 0-201-52325-6 Advanced Programmer's Guide to Presentation Manager Nguyen, Thuyen. Prentice-Hall, Englewood Cliffs, NJ; 1990. ISBN# 0-13-004383-4 Assembly Language Programming under OS/2 Leventhal, Lance A. Bantam Books, New York, NY; 1989. ISBN# 0-553-34578-8 Best Book of OS/2 Database Manager, The Fosdick, Howard. Hayden Books, Indianapolis, IN; 1989. ISBN# 0-672-48436-6 Client-Server┬áProgramming┬áwith┬áOS/2┬áExtended┬áEdition Orfali, Robert; Dan Harkey. Van Nostrand Reinhold, New York; 1991. ISBN# 442-00826-0 (IBM Form Number G325-0650) Computel's Quick & Easy Guide to OS/2 Crooks, Ted. Compute Publications; 1988. ISBN# 0-874-55-137-4 Converting Applications to OS/2 Moskowitz, Davic; Kathy Ivens; Noel Bergman. Brady Books, New York, NY; 1988. ISBN# 0-13-171943-2 Creating Applications with the IBM OS/2 Database Manager Baker, David C.; William I. Banning; William W. Myre. Addison-Wesley; 1989. ISBN# 0-201-15302-5 Design of OS/2, The Deitel, H.M.; M.S. Kogan. Addison-Wesley; 1991. ISBN# 201-54889-5 (IBM Form Number S325-4005) Developing Presentation Manager Applications: An Introduction Quedens, Edmund G.; Pamela S. Beason. Scott F; 1989. ISBN# 0-673-46143-2 DOS to OS/2 Conversions Ranade, J. Osborne/McGraw, Berkely, CA; 1990. ISBN# 0-07-051264-7 Fast Access OS/2 McClure, Rhyder; William H. Zack. Brady/Simon & Schuster, Inc., New York, NY; 1990. ISBN# 0-13-306945-1 Inside OS/2 Letwin, Gordon. Microsoft Press, Redmond, WA; 1990. Inside OS/2 (technical report) Computer Technology Research Corp. Staff. Computer Technology Research Corp.; 1989. ISBN# 0-927695-23-5 Integrating Applications With OS/2 2.0 Zack, William H. Van Nostrand Reinhold; 1992. | Learning to Program OS/2 2.0 Presentation Manager by Example: Putting the Pieces Together Knight, Stephen A. Van Nostrand Reinhold; 1992. | Now That I Have OS/2 2.0 On My Computer -- What Do I Do Next? Levinson, Steven. Van Nostrand Reinhold; 1992. | Object-Oriented Programming for Presentation Manager Wong, William. M&T Publishing, Redwood City, CA; 1988. ISBN# 1-55851-074-5 (trade); 1-55851-079-6 (trade with disk) Office Automation Program Development Software Directory for OS/2 Computers ICP staff; Welke, Larry A.; Shiela Cunningham; Marilyn Gasaway. International Computer Publishing; 1990. ISBN# 0-88094-181-2 OS/2 Application Solutions Catalog Van Nostrand Reinhold, New York; 1991. IBM Form Number G362-0002 OS/2 Application Solutions Catalog - 32-bit Supplement Van Nostrand Reinhold, New York; 1991. IBM Form Number G362-0029 OS/2 Assembly Language Holzner, Steven. Prentice-Hall, Englewood Cliffs, NJ; 1990. ISBN# 0-13-642505-4 OS/2 Database Manager: A Developer's Guide Fosdick, Howard. Wiley; 1989. ISBN# 0-471-50803-9 OS/2 Desktop Reference Guide Held, Gilbert. Weber Systems, Chesterland, OH; 1988. OS/2 Graphics Programming Interface, The Petzold, Charles. Microsoft Press, Redmond, WA; 1990. OS/2 Notebook - The best of the IBM Personal Systems Developer Conklin, Dick. Microsoft Press, Redmond, WA; 1990. ISBN# 1-55615-316-3 OS/2 Power Tools Moskowitz, David; Kathy Ivens. Prentice-Hall, Englewood Cliffs, NJ; 1989. ISBN# 0-13-643065-1 OS/2 Presentation Manager Developer's Guide Aaron, Bud. TAB Books; 1989. ISBN# 0-8306-0346-8 (trade); 0-8306-9346-7 (paper) OS/2 Presentation Manager GPI: A Programming Guide to Text, Graphics, and Printing Winn, Graham C.E. Van Nostrand Reinhold, New York, NY; 1991. ISBN# 0-442-00739-6 (IBM Form Number G362-0005) OS/2 Presentation Manager Graphics: An Introduction Pappas, Chris H.; William H. Murray III. Osborne/McGraw, Berkely, CA; 1989. ISBN# 0-07-881474-X OS/2 Presentation Manager Made Easy Schildt, Hervert. Osborne/McGraw, Berkely, CA; 1989. ISBN# 0-07-881360-3 OS/2 Presentation Manager Programming Reich, David E.; Robert F. Robinson; Paul W. Cheatham. Wiley; 1990. ISBN# 0-471-50897-7 OS/2 Presentation Manager Programming: An Introduction Lafore, Robert; Dror; Asael. Osborne/McGraw, Berkely, CA; 1989. ISBN# 0-07-881467-7 OS/2 Presentation Manager User's Guide Aaron, Bud. TAB Books; 1989. ISBN# 0-8306-0736-6 (trade); 0-8306-9336-X (paper) OS/2 Programmer's Guide, Vol. 1 Iacobucci, Ed. Osborne/McGraw, Berkely, CA; 1990. ISBN# 0-07-881533-9 OS/2 Programmer's Technical Reference Series Microsoft Press Staff. Microsoft Press, Redmond, WA; 1989. ISBN# 1-55615-220-5 (Vol. 1); 1-55615-221-3 (Vol. 2); 1-55615-222-1 (Vol. 3); 1-55615-259-0 (Vol. 4) OS/2 Programming Environment, The Schmitt, David A. Prentice-Hall, Englewood Cliffs, NJ; 1989. ISBN# 0-13-642927-0 OS/2 Programming with Microsoft C Hansen, Augie; Vaughn Vernon. Microsoft Press, Redmond, WA. ISBN# 1-55615-034-2 (trade); 1-55615-030-X (paper) OS/2: Power User's Guide Jamsa, Kris. Osborne/McGraw, Berkely, CA; 1989. Peter Norton's Inside OS/2 Lafore, Robert; Peter Norton. Brady Books, New York, NY; 1988. ISBN# 0-13-467895-8 Peter Norton's OS/2 online Guide Norton, Peter. Brady Books, New York, NY; 1990. ISBN# 0-13-662693-9 Power of OS/2: A comprehensive User's Manual, The Fernandez, Judi; Ruch Ashley. TAB Books; 1989. ISBN# 0-8306-2693-X (trade); 0-8306-2993-9 (paper) Presentation Manager Programming Lowery, Keith. Que Corp.,Carmel, IN; 1990. ISBN# 0-88022-532-7 Programmer's Essential OS/2 Handbook, The Cortesi, David E. M&T Publishing, Redwood City, CA; 1988. ISBN# 0-934375-82-8 (paper); 0-934375-89-5 (trade) Programmer's Guide to the OS/2 Presentation Manager Young, Michael J. Sybex; 1989. ISBN# 0-89588-569-7 Programmer's Guide to the Presentation Manager Southerton, Alan. Addison-Wesley; 1989. ISBN# 0-201-19440-6 Programming the OS/2 Presentation Manager: The Microsoft Guide to Writing Applications for OS/2's Graphical Windowing Environment Petzold, Charles. Microsoft Press, Redmond, WA; 1990. Ranade's OS/2: The Database Manager Vol. 1 Ranade, Jay; Angelo R. Bobak. Bantam Books, New York, NY; 1989. ISBN# 0-553-34681-4 Running OS/2 Including Presentation Manager Borland, Russell. Microsoft Press, Redmond, WA; 1990. ISBN# 1-55615-257-4 Software Tools for OS/2 Young, Michael J. Addison-Wesley; 1989. ISBN# 0-201-51787-6 Using OS/2 Jamsa, Kris. Osborne/McGraw, Berkely, CA; 1988. ISBN# 0-07-881306-9 Using OS/2 Halliday, Caroline; David Gobel; Mark Minasi. Que Corp.,Carmel, IN; 1989. Using OS/2 Taylor, R.; June Kanai; J. Hurtado; L. Fischbuch. M-USA Business Systems. ISBN# 0-929978-21-8 Using OS/2 2.0 Nance, Barry. Que Corp.; Prentice-Hall, Englewood Cliffs, NJ; 1992. | Windows, OS/2, Microsoft C, and More: Programming Selections from the Microsoft Systems Journal. Microsoft Press, Redmond, WA; 1990. Writing OS/2 Device Drivers Westwater, Raymond. Addison-Wesley; 1989. ISBN# 0-201-52234-9 Writing OS/2 2.0 Device Drivers Mastrianni, Steven J. Van Nostrand Reinhold; 1992. | Writing OS/2 Resident Utilities Ezzell, Ben. Addison-Wesley; 1989. ISBN# 0-201-51788-4 Writing Scientific Programs under the OS/2 Presentation Manager Cooper, James W. Wiley. ISBN# 0-471-51928-6 Related┬áTopicsAuthor/Publisher/Publication┬áDate Accounting Business Software Directory for OS/2 computers ICP staff; Welke, Larry A.; Shiela Cunningham; Marilyn Gasaway. International Computer Publishing; 1990. ISBN# 0-88094-180-4 AD/CYCLE: IBM's Framework for Application Development and CASE Montgomery, Stephen L.; IBM Consulting Group. Van Nostrand Reinhold, New York, NY; 1991. ISBN# 0-442-30825-6 Evaluating OS/2 with PageMaker Borgnes, Philip A.; Margy Kotick; Paula Wong; Aaron Loawhakasetr; Jan S. Sakamato. Aldus Corp.; 1989. ISBN# 1-56-026001-7 IBM's Local Area Networks: Power Networking and Systems Connectivity Schwaderer, David. Van Nostrand Reinhold, New York, NY; 1991. ISBN# 0-442-20713-1 LeBlonds' One, Two, Three-G Handbook for Presentation Manager LeBlond, Geoffrey T.; William B. LeBlond; Laura D. Mann; Suzanne P. Berry. Bantam Books, New York, NY; 1990. ISBN# 0-553-34995-3 SAA: IBM's System Application Architecture Randesi, Stephen J.; Donald H. Czubek. Van Nostrand Reinhold, New York, NY; 1991. ISBN# 0-442-00468-0 SNA: IBM's Systems Network Architecture Randesi, Stephen J.; Donald H. Czubek. Van Nostrand Reinhold, New York, NY; 1991. ISBN# 0-442-00504-0 SPSS for OS/2: Operations Guide SPSS, Inc. staff. SPSS, Inc.; 1990. ISBN# 0-918469-92-9 Variations in C, 2nd Ed. Schustack, Steve. Microsoft Press, Redmond, WA; 1990. Ventura Three by Example: Windows-OS/2 Edition Webster, David. Peachpit Printing; 1990. ISBN# 0-938151-27-4 ΓòÉΓòÉΓòÉ <hidden> ΓòÉΓòÉΓòÉ See how easy it is? Now press the ESC key (or double-click on the icon in the upper left corner of this window), to close this panel. ΓòÉΓòÉΓòÉ <hidden> ΓòÉΓòÉΓòÉ Help - The Action Bar Help option may be selected for information on using the Help facility. In addition, you may press the F1 key for more information on a specific topic. Help is context-sensitive, so if you highlight a menu option, and press F1, you will get help for that menu option. Pressing F1 on an entry panel will get help on those selection choices. ΓòÉΓòÉΓòÉ <hidden> ΓòÉΓòÉΓòÉ Bookmark - When you place a bookmark on a topic, it is added to a list of bookmarks you have previously set. You can view the list, and you can remove one or all bookmarks from the list. If you have not set any bookmarks, the list is empty. To set a bookmark, do the following: 1. Select a topic from the Contents. 2. When that topic appears, choose the Bookmark option from the Services pull-down. 3. If you want to change the name used for the bookmark, type the new name in the field. 4. Click on the Place radio button (or press the Up or Down Arrow key to select it). 5. Click on OK (or select it and press Enter). The bookmark is then added to the bookmark list. ΓòÉΓòÉΓòÉ <hidden> ΓòÉΓòÉΓòÉ Search - You can specify a word or phrase to be searched. You can also limit the search to a set of topics by first marking the topics on the Contents list. Multiple topics may be marked. To mark a topic, simply hold the Ctrl key and click on a topic with the mouse. You will notice that the topic highlighting bar will be enlarged. This indicates that the topic has been marked. To unmark a topic, just repeat this procedure. To search for a word or phrase in all topics, do the following: 1. Choose the Search option from the Services pulldown. 2. Type the word or words to be searched. (An asterisk (*) can be used before and/or after the search string to perform a wildcard search on a portion of a word.) 3. Click on All sections (or press the Up or Down Arrow keys to select it). 4. Click on Search (or select it and press Enter) to begin the search. 5. The list of topics where the word or phrase appears is displayed. If you do not get a "hit" on a phrase, try just one of the words in the phrase. You may have better luck that way. Double-clicking on a topic heading will display the contents of that section, and the search criteria will be highlighted in red, to make them easier to find. ΓòÉΓòÉΓòÉ <hidden> ΓòÉΓòÉΓòÉ Print - You can print one or more topics. You can also print a set of topics by first marking the topics on the Contents list. Multiple topics may be marked. To mark a topic, simply hold the Ctrl key and click on a topic with the mouse. You will notice that the topic highlighting will be enlarged. This indicates that the topic has been marked. To unmark a topic, just repeat this procedure. To print the document Contents list, do the following: 1. Choose Print from the Services pull-down. 2. Click on Contents (or press the Up or Down Arrow key to select it). 3. Click on Print (or select it and press Enter). 4. The Contents list is printed on your printer. ΓòÉΓòÉΓòÉ <hidden> ΓòÉΓòÉΓòÉ Copy - You can copy a topic you are viewing into a temporary file named TEXT.TMP. You can later edit that file by using the System Editor. To copy a topic, do the following: 1. Expand the Contents list and select a topic. 2. When the topic appears, choose Copy to file from the Services pull-down. 3. The system puts the text pertaining to that topic in the temporary TEXT.TMP file. For information on one of the other choices in the Services pull-down, highlight the choice and press the F1 key. ΓòÉΓòÉΓòÉ <hidden> ΓòÉΓòÉΓòÉ Options - You can control the appearance of the Contents list. To expand the Contents and show all levels for all topics, choose Expand All from the Options pulldown. You can also press the Ctrl and * keys together. For information on one of the other choices in the Options pull-down, highlight the choice and press the F1 key. ΓòÉΓòÉΓòÉ <hidden> ΓòÉΓòÉΓòÉ IBM 3151 ASCII Terminal Hotline Provides marketing and technical support for customers, dealers, and IBMers, including: o Model/Feature/Function questions o Installation questions o Problem Determination o Application assistance for support of IBM 3151 mode o Pricing o Locating authorized 3151 Distributors ΓòÉΓòÉΓòÉ <hidden> ΓòÉΓòÉΓòÉ IBM Personal Systems HelpCenter The HelpCenter will complement current support offered by NDD Business Partners and IBM Branches. The purpose is to provide end users with a point of contact if their requirements have not been met by established support systems. Hours are: 9:00am - 8:00pm, Eastern Time; Monday - Friday. ΓòÉΓòÉΓòÉ <hidden> ΓòÉΓòÉΓòÉ PartnerLink (formerly called CSS/RICS) Dealer Support Line FOR DEALERS ONLY! Dealers may call this number for help in using PartnerLink, or if they have any questions about order entry. Support is available Monday through Friday, between 8:30am and 8:00pm, Eastern Time. ΓòÉΓòÉΓòÉ <hidden> ΓòÉΓòÉΓòÉ Desktop Software Product Information Center The DSPIC was established to offer current and prospective customers with marketing information about IBM desktop software products, including: IBM Current IBM DisplayWrite Series IBM Hollywood IBM Platinum Accounting Series IBM Storyboard Live! IBM Storyboard Plus and other IBM desktop software products Hours are from 9:00am to 6:00pm, Eastern time; Monday through Friday. ΓòÉΓòÉΓòÉ <hidden> ΓòÉΓòÉΓòÉ IBM Desktop Software Support Hotline The DSPIC was established to provide current customers with technical support on the following IBM desktop software products: IBM Current IBM DisplayWrite Series IBM Hollywood IBM Storyboard Live! IBM Storyboard Plus Hours are from 9:00am to 8:00pm, Eastern time; Monday through Friday. ΓòÉΓòÉΓòÉ <hidden> ΓòÉΓòÉΓòÉ IBM NDD Education Registration IBM Business Partners and IBM employees may use this phone number to enroll in classes taught at the IBM Business Partner Education Centers in Atlanta, New York, Chicago, and San Francisco. Selected classes are conducted in other cities from time to time. Check the education schedule on PartnerLink for class dates, descriptions, and locations. You may also enroll via PartnerLink. ΓòÉΓòÉΓòÉ <hidden> ΓòÉΓòÉΓòÉ IBM Employee Sales Information IBM employees may order employee price lists and order forms for employee PS/2-related purchases. ΓòÉΓòÉΓòÉ <hidden> ΓòÉΓòÉΓòÉ IBM End User Support Help Desk The IBM EUS Help Desk is a toll-free support mechanism for customers, provided on a subscription basis. Charges are based on the number of customer workstations supported and the hours of coverage (Between 7:00am and 7:00pm, Monday through Friday; or 24 hours a day, 7 days a week). There is no limit to the number of calls a user can place. Support is provided for IBM PCs and compatibles, IBM PS/2s and compatibles, Apple computers, and a variety of IBM and non-IBM commercial software. For more information about the services provided, or the monthly charge per workstation, call the 800 # given, or (for IBMers) send a PROFS note to EUSHELP @ CARVM8. ΓòÉΓòÉΓòÉ <hidden> ΓòÉΓòÉΓòÉ IBM Developer Assistance Program (IDAP) Those who register for the IDAP program are eligible for discounts on IBM hardware and software, entrance into developer-only classes, electronic technical support, and a subscription to the IBM Personal Systems Developer magazine. Only those developing products for commercial sale (vs. in-house use) are eligible for the IDAP program. OEM In-house OS/2 applications developers may register, however, for the OS/2 Application Assistance Center. See the OS/2 AAC phone number for additional information. ΓòÉΓòÉΓòÉ <hidden> ΓòÉΓòÉΓòÉ IBM General Information Who do you call for help when you don't know who to call for help? The IBM General Information hotline is a good starting point. They will help direct you through the maze of IBM locations and functions. ΓòÉΓòÉΓòÉ <hidden> ΓòÉΓòÉΓòÉ IBM Credit Corporation Investments The IBM Credit Corporation Investments line is available to all IBM employees, retirees, and spouses. It allows users to inquire into IBM Money Market and Mutual Fund account balances, current rates, and other similar information. ΓòÉΓòÉΓòÉ <hidden> ΓòÉΓòÉΓòÉ Authorized IBM Dealer Locator Customers may call this number, and by giving their zip code to the operator, receive the names and phone numbers of three IBM Authorized Dealers located within that zip code. ΓòÉΓòÉΓòÉ <hidden> ΓòÉΓòÉΓòÉ IBM Maintenance Agreements For information about IBM service offerings on the entire line of IBM typewriters through mainframes, including prices and terms and conditions. ΓòÉΓòÉΓòÉ <hidden> ΓòÉΓòÉΓòÉ Multimedia Help Line Call here for brochures and other information on IBM Multimedia products. If requested, an IBM marketing representative will return your call to discuss multimedia products not generally available, but orderable by special bid. The Multimedia Support Center is open Monday-Friday, 8:30-5:30 EST. To subscribe to the "IBM Multimedia Solutions" newsletter (or to submit articles), either send a PROFS note with your name and external mailing address to BARATTO @ ATLVM1, or write to: Larry Baratto IBM Multimedia Solutions PO Box 2150 Internal Zip H8F-19 Atlanta, GA 30301-2150 ΓòÉΓòÉΓòÉ <hidden> ΓòÉΓòÉΓòÉ IBM Multimedia Information Center Potential customers, creators, developers, business partners, and end-users can call this number for information about IBM's multimedia offerings, including the Ultimedia series. For after-sale technical support, use the Multimedia Help Line. ΓòÉΓòÉΓòÉ <hidden> ΓòÉΓòÉΓòÉ IBM National Education Fulfillment Center This center offers IBM PS/1 and PS/2 hardware discounts to K-12 and collegiate school faculty and staff. They also offer a limited selection of software offerings, including PALS. ΓòÉΓòÉΓòÉ <hidden> ΓòÉΓòÉΓòÉ IBM National Support Center for Persons with Disabilities This center acts as a clearinghouse of information about IBM and non-IBM products available for the disabled. The NSCPD may also be reached through the IBM NSC BBS (see the "IBM Non-Voice Phone Numbers" section of this document for more information about the BBS). ΓòÉΓòÉΓòÉ <hidden> ΓòÉΓòÉΓòÉ IBM Hardware Service For information about IBM service contracts for IBM PCs, PS/2s, mid-range, and mainframe computers and peripherals. ΓòÉΓòÉΓòÉ <hidden> ΓòÉΓòÉΓòÉ IBM Open Systems Information Call for information about IBM's open systems strategies regarding AIX/UNIX, OS/2, and other hardware and software platforms ΓòÉΓòÉΓòÉ <hidden> ΓòÉΓòÉΓòÉ IBM OS/2 Application Assistance Center The OS/2 AAC, located in Dallas, offers application design workshops for customer application programmers to receive assistance in designing, developing, and implementing OS/2 applications (including some after-class support). Assistance is provided for Presentation Manager programming, tools (such as CASE/PM, EASEL, Choreographer and others) and languages (including REXX), the Communications and Database Managers, and LAN Manager. This is a fee service. ΓòÉΓòÉΓòÉ <hidden> ΓòÉΓòÉΓòÉ IBM OS/2 Information and Sales The IBM OS/2 Information and Sales line can be used by customers to find out more about OS/2 1.3 and 2.0, and to place orders for OS/2 SE and EE 1.3, OS/2 2.0, OS/2 2.0 demo videotapes, OS/2 T-shirts and other promotional items Customers purchasing IBM OS/2 1.3 through this hotline will be given an IBM customer number entitling them to 90-days of free technical support via this 800# (OS/2 2.0 customers are entitled to technical support from another 800#, included in the OS/2 box. (OS/2 1.3 technical support will be provided only for those purchasing OS/2 via this phone number. The customer number assigned will be used to determine entitlement.) Hours are 10:00am-6:00pm Eastern Time, M-F (excluding IBM holidays). ΓòÉΓòÉΓòÉ <hidden> ΓòÉΓòÉΓòÉ OS/2 OEM System Compatibility Testing The following numbers are ONLY to be used by system vendors seeking to test their products with OS/2 2.0. It is NOT for end-users looking for a list of systems 2.0 will run on. For such a list, see the OS/2 2.0 Technical Tips document entitled Systems Supported By OS/2 2.0 in the PS/2 Technical Assistant. The numbers for vendors to call are: 407-443-8440 (Ron Harp), or 407-982-1462 (Glenn Christensen) ΓòÉΓòÉΓòÉ <hidden> ΓòÉΓòÉΓòÉ IBM PC Technical Books Hotline This number may be used by customers to order IBM publications directly. The pubs offered are primarily for hardware products, and are mostly technical in nature. A free Technical Books catalog is also available upon request. Pubs which are not available through this number may be available through a Dealer (via the Software and Publication Order Hotline), or through an IBM Marketing Representative. ΓòÉΓòÉΓòÉ <hidden> ΓòÉΓòÉΓòÉ IBM Platinum Accounting Software The IBM Platinum Support group provides free dealer support, and end-user support for a fee. Contact the 800# for information on the fee structure and hours of operation. ΓòÉΓòÉΓòÉ <hidden> ΓòÉΓòÉΓòÉ IBM Platinum OEM Add-on Database Products The IBM Platinum Support group provides marketing information about non-IBM database products developed by OEMs for use with the IBM Platinum accounting software. ΓòÉΓòÉΓòÉ <hidden> ΓòÉΓòÉΓòÉ Prodigy Services Corporation The Prodigy Service charges a flat monthly rate for unlimited access to its news, online shopping, weather information, electronic conferencing, games, online encyclopedia, financial information, and hundreds of other features. Prodigy is compatible with IBM PC, PS/1, and PS/2 computers, or compatibles, and Apple MacIntosh. New enhancements include support for EGA/VGA graphics, mice, and 64-column text in some screens on PCs; support for Multifinder and color on the MacIntosh; and better performance on all systems. Prodigy is now available nationwide (except Alaska) by local phone call. Note: Prodigy is a partnership of IBM Corporation and Sears Corporation. ΓòÉΓòÉΓòÉ <hidden> ΓòÉΓòÉΓòÉ IBM Personal Systems Developer The IBM Personal Systems Developer is a quarterly publication (in magazine format) written primarily for OS/2 application programmers. The Developer features a variety of technical articles, such as programming tips and techniques, product reviews of new software tools, application development case studies, and interviews with OS/2 industry leaders. IBM employees, customers, and software vendors write articles for the Developer. The magazine is published as part of IBM's Developer Assistance Program, which offers a variety of support services for companies that are writing OS/2 applications for resale. Subscriptions can be ordered by calling the publisher at 1-800-READ-OS2. IBM employees can subscribe through SLSS using order number G362-0001. Articles from the first seven issues of the IBM Personal Systems Developer have been published in a 770-page book titled OS/2 Notebook: The Best of the IBM Personal Systems Developer. This book can be purchased at a local book store, or by calling Microsoft Press at 1-800-MS-PRESS. ΓòÉΓòÉΓòÉ <hidden> ΓòÉΓòÉΓòÉ Authorized IBM PS/1 Reseller Locator Customers may call this number, and by giving their zip code to the operator, receive the names and phone numbers of up to three IBM Authorized PS/2 resellers (dealers and department stores) located within that zip code. ΓòÉΓòÉΓòÉ <hidden> ΓòÉΓòÉΓòÉ IBM PS/1 386SX Upgrade Trade-in Customers may call this number to upgrade from a 286-based PS/1 system (all models) to the 386SX-based B82 model, with 2MB of RAM (upgradeable to 6MB on the motherboard) a color display, two 11" AT-style adapter slots, an 80MB fixed disk drive, and room for another fixed disk drive, either 80MB or 129MB. Call this number for details on how to return your existing 286-based PS/1. This upgrade/trade-in cannot be done through a dealer ΓòÉΓòÉΓòÉ <hidden> ΓòÉΓòÉΓòÉ IBM NSC/Technical Advisor BBS Status If you have trouble contacting either the IBM National Support Center BBS or the IBM Technical Advisor BBS, and want to know for sure whether the BBS is down or not, call this number for a recorded message. ΓòÉΓòÉΓòÉ <hidden> ΓòÉΓòÉΓòÉ IBM Tax Deferred Savings Plan (TDSP) Service Department The IBM TDSP Service Department is available to all IBM employees and spouses. It allows touch-tone phone users to inquire into TDSP account balances, current rates, and other similar information. Touch-tone and rotary phone users may also speak to a service representative. Hours of operation are 6am-11pm Eastern time, weekdays; and 6am-6pm Eastern time, weekends and IBM holidays. ΓòÉΓòÉΓòÉ <hidden> ΓòÉΓòÉΓòÉ IBM Customer Education Schedules Customers may call this number to find out the latest schedules for, and enroll in, IBM customer classes, as well as ordering self-study courses. ΓòÉΓòÉΓòÉ <hidden> ΓòÉΓòÉΓòÉ IBM Triumph! Workstation Manager Service and Support This product is supported by Micronyx, the vendor. ServiceLink, and SupportLink, within IBMLink, may also be available. These links provide the ability to search product information and defect databases, report defects, order defect corrections, and ask questions related to installing or operating this application. ΓòÉΓòÉΓòÉ <hidden> ΓòÉΓòÉΓòÉ IBM Printers (Lexmark) BBS Lexmark International, Inc. runs a BBS providing support for IBM printers, including downloadable device drivers. ΓòÉΓòÉΓòÉ <hidden> ΓòÉΓòÉΓòÉ IBM National Support Center BBS The IBM NSC BBS features product conferences on PC and PS/2 products, DOS and OS/2, AIX and RS/6000, and more. There are also product announcements, downloadable program and text files, and OS/2 device drivers. The latest version of the PS/2 Assistant can always be found on this BBS. The IBM NSC BBS runs on an OS/2 LAN Server V1.3 Token-Ring network. Connection information: o Baud Rate: 300-9600 bps o Modems Available: Hayes Ultra V.32 9600 bps; IBM 7855 V.32 9600 bps; and USR Dual-Standard V.32/HST 9600 bps o Parity/Data Bits/Stop Bits: N/8/1 o Operation: 24 hrs a day, 7 days a week o BBS Software: Multi-Net (OS/2-based) o SysOps: Wyn Easton, Tony Reed o Usage Charge: None (however your phone company may charge for long distance call) ΓòÉΓòÉΓòÉ <hidden> ΓòÉΓòÉΓòÉ IBM National Parts Center Fax order Processing For Dealers Only! Either the NPC Parts Order form may be used, or dealers may use their own form, providing the form contains the following information, and is on 8.5x11 inch paper: 1. Company name 2. Dealer identification number 3. Customer number 4. Company bill-to address 5. Company ship-to address 6. Name and phone number of person placing order 7. Part number 8. Part description 9. Quantity ordered 10. Whether the order is "Regular" or "Emergency" 11. Purchasing agent signature 12. Dealer's fax number for receipt/acknowledgement NPC orders received via facsimile will receive a receipt acknowledgement via return fax no later than the following business work day. For more information about the NPC fax order procedure, refer to the April 1990 update to the Parts Ordering section of the Service Support Guide (SSG). ΓòÉΓòÉΓòÉ <hidden> ΓòÉΓòÉΓòÉ IBM Technical Advisor FAX Access to the IBM NSC Dealers who are registered as IBM Technical Advisors, and who wish to send information to the IBM National Support Center via Facsimile may do so. These FAXes will be given the same priority as telephone calls to the NSC 800# by TAs. Note: Only Technical Advisors may use this FAX number. ΓòÉΓòÉΓòÉ <hidden> ΓòÉΓòÉΓòÉ California Software Products supports the IBM RPG Application Platform, until July 2, 1992, and sells a CSPI-logoed version called Baby/400. ΓòÉΓòÉΓòÉ <hidden> ΓòÉΓòÉΓòÉ Delaware Valley OS/2 User's Group BBS The BBS is an independent forum for the open exchange of information about the OS/2 operating System, its applications, languages and development tools among the users, developers, and suppliers of these products. Features online newsletter and articles, forums, tech tips and more! Connection information: | o Modems Available: USR Courier HST Dual Standard o Baud Rate: 1200-14400 o Parity/Data Bits/Stop Bits: N/8/1 o Operation: 24 Hours | o BBS Software: Magnum (OS/2-based) o Sysop: Chuck Gilia o Usage Charge: None (PCUG members get 3 hr/day access; non-members get 30 min/day) | ΓòÉΓòÉΓòÉ <hidden> ΓòÉΓòÉΓòÉ DeTail BBS DeScribe Inc., which produces the DeScribe Word Processor OS/2-based software, runs this bulletin board for the support of their OS/2 products. Connection information: o Modems Available: Unknown o Baud Rate: 300-2400 o Parity/Data Bits/Stop Bits: N/8/1 o Operation: Hours Unknown o BBS Software: Mitchtron (OS/2-based) o Sysop: Unknown o Usage Charge: Unknown ΓòÉΓòÉΓòÉ <hidden> ΓòÉΓòÉΓòÉ Icaro BBS Home of Spain's national OS/2 conference. Carries international OS/2 conferences (OS/2, OS/2 BBSs, OS/2 programming and OS/2 LANs). Many megabytes of OS/2 programs available for download. o Modems Available: USR Dual Standard 14.4K baud with V.32bis and ASL o Baud Rate: 1200-9600 bps (V.32bis) o Parity/Data Bits/Stop Bits: N/8/1 o Operation: 24 hours o BBS Software: Unknown o Fidonet Address: 2:341/1 o SysOps: Jose Pedro Moro (also reachable on CIS as 100021,176 and internet as 100021.176@compuserve.com), and Emilio Castellano o Usage Charge: 3000 pesetas (around US$30) annual fee, for unlimited access and file downloading ΓòÉΓòÉΓòÉ <hidden> ΓòÉΓòÉΓòÉ MonuSci CBCS The MonuSci CBCS provides a service to members and non-members alike who need help on OS/2 and its applications. The board also holds the latest utilities for OS/2 and DOS and makes them available to all callers. News of user group activities and special offers are provided online. Connection information: o Modems Available: Courier HST-DS+ (two lines) o Baud Rate: HST, V.21/22/22bis, V.32/32bis, MNP5, V.42/V.42bis. o Parity/Data Bits/Stop Bits: N/8/1 o Operation: 22 Hours (4:00am-2:00am) o BBS Software: Maximus 2.0 (OS/2-based) o SysOp: Mike Gove (CIS ID 10031,2246) o Usage Charge: None (MonuSci user group members have access to special areas) ΓòÉΓòÉΓòÉ <hidden> ΓòÉΓòÉΓòÉ Multi-Net BBS Multi-Net Communications, which produces the Multi-Net OS/2-based BBS software, as well as the Pmcomm async communications program, runs this bulletin board for the support of their OS/2 products. Connection information: o Modems Available: Intel V.32 o Baud Rate: 300-9600 o Parity/Data Bits/Stop Bits: N/8/1 o Operation: Hours Unknown o BBS Software: Multi-Net (OS/2-based) o Sysop: Paul o Usage Charge: None o Voice Support: (503)883-8099 ΓòÉΓòÉΓòÉ <hidden> ΓòÉΓòÉΓòÉ OS/2 BBS o Modems Available: Unknown o Baud Rate: 300-2400 o Parity/Data Bits/Stop Bits: N/8/1 o Operation: Unknown o BBS Software: Unknown o Sysop: ??? o Usage Charge: Unknown ΓòÉΓòÉΓòÉ <hidden> ΓòÉΓòÉΓòÉ OS/2 & Sound BBS A multi-purpose BBS, containing an OS/2 conference. Connection information: o Modems Available: Unknown (MNP Class 4) o Baud Rate: 300-2400 o Parity/Data Bits/Stop Bits: N/8/1 o Operation: 24 hours o BBS Software: RBBS (DOS-based) o Sysop: ??? o Usage Charge: None ΓòÉΓòÉΓòÉ <hidden> ΓòÉΓòÉΓòÉ The Prodigy Service The Prodigy service contains many bulletin board conferences discussing many different topics. To follow the discussions of OS/2, JUMP "Computer Club" and select the topic(s) you wish to read through. At present there are two topics that contain OS/2 discussions: "Windows and OS/2" and "Operating Systems." ΓòÉΓòÉΓòÉ <hidden> ΓòÉΓòÉΓòÉ Rucks Place/2 BBS OS/2 shareware software, example code, and programming tools are available for download. OS/2 messaging areas online are tied to the international echomail network. Separate areas for general OS/2 discussion, OS/2 BBSes, LANs, technical talk, and programming are carried, as well as several areas specific to Dallas-Ft. Worth area users. First-time callers receive full access privileges. Connection Information: o Modems Available: USR Dual Standard 14.4K baud with V.32bis and ASL o Baud Rate: 1,200-14,400 o Parity/Data Bits/Stop Bits: N/8/1 o Operation: Unknown o BBS Software: Unknown o Fidonet Address: 1:130/65@fidonet.org o Sysop: Ken Rucker o Usage Charge: None ΓòÉΓòÉΓòÉ <hidden> ΓòÉΓòÉΓòÉ OS/2 Shareware BBS Catering to OS/2 users and developers openly available on two phone lines with an additional line for contributing callers. Over 1800 OS/2 specific files available for download. Full access given on first call with no upload/download ratios enforced. Also a member of the Fidonet international computer network, carrying the OS2, OS2BBS, OS2Lan, and OS2Prog echomail conferences. o Modems Available: USR Dual Standard 14.4K bps; all 3 nodes o Baud Rate: 300-14,400 o Parity/Data Bits/Stop Bits: N/8/1 o Operation: 703-385-4325 - 22 hrs; 703-385-0931 - 24 hrs; Subscriber Line - 24 hrs. o BBS Software: Maximus (OS/2-based) o Fidonet Address: 1:109/347 and 1:109/357 o Sysop: Pete Norloff o Usage Charge: None for normal usage. For $25/yr subscribers get access to a separate 9600 baud phone line ΓòÉΓòÉΓòÉ <hidden> ΓòÉΓòÉΓòÉ Soldier's Bored BBS Catering to OS/2 users. A selection of OS/2 PD/Shareware available for download. New users get download priveleges on the first call. Also a member of the Fidonet international computer network, carrying four OS/2 FidoNet conferences: OS/2, OS/2 LAN, OS/2 Programming, and OS/2 BBS. o Modems Available: USR Dual Standard (HST/V.32). o Baud Rate: 300-9600 o Parity/Data Bits/Stop Bits: N/8/1 o Operation: 23 Hours (5AM-6AM EDT set aside for mail only) o BBS Software: Maximus (OS/2-based), Binkleyterm OS/2 mailer o AlterNet Address: 7:49/437 o Fidonet Address: 1:106/437 o Sysop: Art Fellner o Usage Charge: None ΓòÉΓòÉΓòÉ <hidden> ΓòÉΓòÉΓòÉ AD/CYCLE: IBM's Framework for Application Development and CASE This book covers the entire application development life cycle, emphasizing modeling systems, modeling technology, and modeling the enterprise. System/370, AS/400, and OS/2 are covered. ΓòÉΓòÉΓòÉ <hidden> ΓòÉΓòÉΓòÉ Client-Server┬áProgramming┬áwith┬áOS/2┬áExtended┬áEdition The definitive guide to Client-Server programming and OS/2 Extended Edition. Includes database servers vs. transaction servers; APPC, NetBIOS, Named Pipes, LAN Server; Remote vs. Local SQL vs. stored procedures; OLTP, Database, and Communication benchmarks; GUI tools and rapid prototyping; plus 300 pages of C programming, and about 100 illustrations, to give you a jump start. Jim Grey in Database Programming and Design (Sept. 1991) says, "I was impressed by how easy it is to implement distributed applications in OS/2, which demonstrates the message that client/server computing is available and easy. In part, the simplicity comes from the OS/2 mechanisms, and is also due to Orfali and Harkey's style...." This 1000-page book contains many benchmark programs, friendly tutorials, and concludes with a Club Med client-server application on an OS/2 EE platform. The target audience are PC programmers, MIS programmers, LAN and Communications specialists, database administrators and anyone with an interest in SNA, SAA or OS/2 EE. The book can also be used as a supplementary text for courses on networks, operating systems, OLTP, LANs, SQL, database theory, servers, and distributed systems. This book is good for IBM customers who want to understand the power of OS/2 and how it fits with SAA, CUA and other acronyms. ΓòÉΓòÉΓòÉ <hidden> ΓòÉΓòÉΓòÉ The Design of OS/2 The primary goal of The Design of OS/2 is to provide insights into the design decisions and philosophy of the OS/2 operating system. It discusses the motivation, architecture, and realization of OS/2 in the personal computing marketplace. The design of the major components of OS/2 are described in terms of their API architecture, internal data structures, and algorithms. Each area focuses on bridging operating systems theory to the realization of the design and implementation of OS/2. Where it is significant, an objective comparison of the technical aspects of OS/2 and other operating environments is provided. A key thrust is to describe the evolution of personal computer operating systems from DOS through 16-bit OS/2 and 32-bit OS/2. Chapter 1 History Chapter 2 Microprocessor Architectures Chapter 3 Hardware Architectures Chapter 4 System Architectures Chapter 5 Multitasking Chapter 6 Memory Management Chapter 7 Interprocess Communication Chapter 8 I/O Management Chapter 9 Presentation Management Chapter 10 Compatibility Chapter 11 Communications Chapter 12 Future ΓòÉΓòÉΓòÉ <hidden> ΓòÉΓòÉΓòÉ OS/2 Presentation Manager GPI: A Programming Guide to Text, Graphics, and Printing This book helps you create superior OS/2 graphics using the powerful graphic programming interface by clarifying a complex package that has not been well documented or understood. Over 50 programming examples are given that help answer questions on GPI and development functions. All aspects of data transfer, deletion, dimension functions, page units, scaling of MetaFiles and form selection are included. ΓòÉΓòÉΓòÉ <hidden> ΓòÉΓòÉΓòÉ IBM's Local Area Networks: Power Networking and Systems Connectivity For novices to LAN's and for experienced users who want state of the art understanding, this book presents clear information and practical techniques for using and designing LANs. IBM Token Ring Hardware, PC Network Broadband/Baseband Hardware, LAN Software are all covered. The book shows how to get maximum performance from your network, gives practical advice on moving beyond normal configurations, and includes appendices which give IBM cabling system wiring configurations. ΓòÉΓòÉΓòÉ <hidden> ΓòÉΓòÉΓòÉ The OS/2 Application Guide contains listings of more than 1,400 currently-available OS/2 applications from IBM and other vendors. For more information about the individual products, contact the appropriate vendors with the phone numbers and addresses provided. The OS/2 Application Guide is published twice per year, in time for the Spring and Fall COMDEX shows. ΓòÉΓòÉΓòÉ <hidden> ΓòÉΓòÉΓòÉ This booklet is a supplement to the OS/2 Application Solutions directory published at COMDEX. It contains detailed descriptions of more than 30 announced 32-bit OS/2 applications from various vendors, and listings of another 400 32-bit OS/2 applications and vendor names. For more information about the individual products, contact the appropriate vendors. ΓòÉΓòÉΓòÉ <hidden> ΓòÉΓòÉΓòÉ SAA: IBM's System Application Architecture A careful analysis of the SAA strategy, architecture, and products. Covers cooperative processing, enterprise networking, graphical user interface, object oriented programming, Advanced Peer to Peer Networking and network management. The pros and cons of SAA are covered to provide an invaluable guide to evaluating the applicability, potential, benefits and drawbacks and long term implications of SAA. Extensive technical information not easily accessed is included. ΓòÉΓòÉΓòÉ <hidden> ΓòÉΓòÉΓòÉ SNA: IBM's Systems Network Architecture Extensive coverage of the new SNA APPN technologies, including LU6.2 and Node Type 2.1. Designed to help professionals update their skills and deal with evolving enterprise networks, this is an excellent guide to positioning SNA to handle client-server and cooperative processing applications. Valuable to developers working with AS/400 and OS/2 Extended Edition.